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I get a download error when I try through wp-admin and in the theme update section. When i try via ftp, I get 500 error. Please advise.
Hey cyber13,
Could you try to rename the old installation to enfold_old for instance, then upload the new version to see if that works better please?
Best regards,
RikardI have already tried that. I just get a 500 error on the site after doing that. I tried ftp and through wp-admin as stated.
Hi cyber13,
Can you please check server log for error?
Which version of php are you running?
Best regards,
VictoriaHi cyber13,
I tried to check your site however it only shows:
Access Denied - Sucuri Website FirewallBest regards,
NikkoHi,
Thanks, I have checked your error logs and found this error:
PHP Fatal error: Uncaught Error: Call to undefined function mb_strimwidth()Which is similar to this issue: https://stackoverflow.com/questions/14254943/mbstring-php-and-mb-strimwidth-issue
Try to ask your webhost to enable Multibyte String or mbstring.Best regards,
NikkoThe hosting confirmed it was already installed and enabled. They updated it to a newer version? Tried again and still getting the same results. Through admin, I get the download error. Through ftp it gives me a 500 error. Please advise.
As I said, we have another site on this same server that also uses the theme and has not had any issues updating to the latest version so I don’t think it would be the server.
thanks
Hi cyber13,
There is a fix for the download issue in this thread, please have a look
If you need further assistance please let us know.
Best regards,
Victoriayes, that allowed me to update it in wp-admin but it still breaks my site after it is updated. Which means I was successfully updating it via ftp before as I am getting the same results. The site will load but wp-admin is 500 error. I have flushed cache, disabled all plug-ins, still not working. Debug gives me this error
Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /home/site/public_html/store/wp-includes/meta.php on line 846php memory is currently set to 512. This only happens after update to 4.4.1. Do not get this error on 4.4. All plug-ins are disabled too.
I have added memory, re-installed wp-admin and wp-includes folders from latest wordpress. I deactivated all plug-ins, renamed htaccess. Still cannot access wp-admin. Please advise! We are a store site and re-doing all of our inventory over the holiday weekend. Over 25k products. Cannot get in. Checking with hosting as well.
the only way we got the site back was to revert back to the 4.4 and hosting said that when that 4.4.1 is installed, it is crushing the memory so we had to take it up to 1024M to get it to run. We will want this to be investigated but this weekend we are updating all of our inventory. You should be able to look around but no changes could be made because of that. I’m not sure what is in 4.4.1 that is so troublesome for this site? We are also going to check error logs to see if there is anything specific but they had not been logging recently.
Hi,
Did you manage to get the error log from the server? It would really help to further investigate this issue.
Best regards,
Vinayyes, I m trying to get them from the hosting. When the php was updated form 5.6 to 7 back in July, the error logging stopped for some reason. I appreciate your patience and help with this matter.
I have located the error log but it is quite large. 12MB. You will need to give it a bit of time to load.
thanksthe php deprecated errors should be stopped now. That was being generated form the uiitmate brands lite plug-in that was deactivated on the site and since removed. We do use the Pro version however. The errors I am concerned about are the php exhausted memory errors. thanks
Hi cyber13,
It’s probably trying to update some meta info and since there are too many products it fails running out of the memory.
Best regards,
Victoriaok, so what can we do about that? We have not had this issue before with the same amount of products. It runs fine on 4.4.0 Will not run on 4.4.1
Thanks for looking into it.Hi,
Sorry for the problems.
Please try to update enfold\config-templatebuilder\avia-template-builder\php\element-manager.class.php with https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/element-manager.class.php.
With Enfold 4.4 and 4.4.1 we added some features to improve performance of the theme and that needs to scan all posts and products for shortcodes.
This is very time consuming and results in timeout and memory problems for large databases.In this fix there is an improved updating logic. Other users already reported that it works.
After updating the file loading the backend starts the update process. You will probably need to reload a backend page several times to restart the update process after timeout. One user reported it took about 2 hours for him.
Do not forget to make a backup for a fallback.
Best regards,
GünterIs this going to be addressed in future updates or is this ongoing? Is this an issue we will have updating the theme moving forward? We have at any given time 25k products. thanks for the reply.
Hi,
Once you updated the posts it will only be necessary when we need to modify the post content again (depending on new features of the theme).
As most of our customers have only a few hundred posts – they had no problems on update. But meanwhile we realized that there are sites with 20k posts and more that make problems.
I will discuss with Kriesi if he considers to update the upgrading routine.
Best regards,
GünterWas the last enfold update for security or functionality? I am going to leave it running on 4.4 for now. If need be or if there were security updates in the last one, we could set it up on staging location, run the updates there as stated above then clone back over to live environment. Seem like a lot however to run a theme update. thanks for your consideration and looking into the issue. Is there anything that we can do to the database to optimize it so it will run smoother or is it just the amount of products in general? I know, lots of questions : )
thank youHi,
The update contains various improvements, not necessarily related to security. You’ll find the change log here: https://kriesi.at/documentation/enfold/changelog/
Are you using the advance layout builder for your products? Maybe, we can exclude the product post type from the auto update. Try this filter in the functions.php file.
add_filter('avf_alb_supported_post_types_elmgr', 'avf_alb_supported_post_types_elmgr_mod', 10, 1); function avf_alb_supported_post_types_elmgr_mod($types) { $types = array( 'post', 'portfolio', 'page' ); return $types; }Best regards,
Ismaelwe are not using the advanced layout editor for the products. So would I add this filter then try to run the update?
I hope this can get resolved, I would not like to switch themes, and it would be a shame for anyone with this same scenario to not be able to use Enfold. It is one of our favorite themes!thank you!
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