Viewing 11 posts - 1 through 11 (of 11 total)
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  • December 7, 2018 at 2:41 pm #1042047
    Eleina_Shinn

    Hi:

    Have a site with Enfold Version 4.4.1.

    I have manually uploaded the newest version of Enfold, 4.5.1, via File Manager, like 3 times. I have checked and double checked and re-downloaded latest version of enfold, to no avail. Enfold theme panel keeps telling me I still have 4.4.1. Then I tried a few times to Update the theme in Enfold Theme Options or in WordPress Updates; and I get an error message every time. It says “An error occurred while updated Enfold: Download failed. A valid URL was not provided. Help, I cannot update no matter what I do :(

    December 8, 2018 at 12:52 am #1042269
    michaelH

    Hi

    How exactly did you try to update the theme via file manager?
    Did you rename the Enfold 4.5.1 folder to “enfold-new” (for example) and then uploaded it to the themes directory? Afterwards you can rename the existing Enfold folder to “enfold-old” and remove the “-new” from the new Enfold folder.

    This should work. Oh and make sure you are using a child theme in order to prevent any loss of CSS changes etc.
    Have you tried that?

    Best and I hope this helps,
    Michael

    December 8, 2018 at 6:30 am #1042349
    Rikard

    Hi Eleina_Shinn,

    We can’t help you out unless we can get access to your site, see private.

    Thanks @michaelh for helping out :-)

    Best regards,
    Rikard

    December 10, 2018 at 4:35 pm #1043143
    Eleina_Shinn

    I deleted the Enfold folder completely, uploaded the new zip file for 4.5.1, via file manager, and then I unzipped the file, still no cigar.

    Below, in private content, is WordPress access as well as file manager access via hosting account.

    December 11, 2018 at 7:08 am #1043579
    Rikard

    Hi,

    Thanks for that, though I still can’t access the site, see private. Please include working WordPress and FTP login details if you should need help updating.

    Best regards,
    Rikard

    February 26, 2019 at 6:10 pm #1071902
    Eleina_Shinn

    Hi:>

    This is happening again, same website. I have a lot of Enfold Installations, but it only happens on this one. Now I am trying to update from 4.5.1 to 4..5.4. I have deleted Enfold folder completely using file manager at hosting account, then I uploaded the latest zip file for Enfold (4.5.4) But when I go into the backend of the website/in WordPress – it still says I have 4.5.1 I cannot update in Backend of WordPress because have my old API and no option to start using the Envato key like on all my other sites.

    March 1, 2019 at 9:41 am #1072989
    Rikard

    Hi,

    Please see private.

    The update to 4.5.x has to be done manually from 4.4.1 and below, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    March 28, 2019 at 10:13 pm #1084307
    Eleina_Shinn

    Still doesn’t work: I’ve uploaded via ftp many times, the most recent version – you will see I have Enfold_old in the directory as well as new folder – doesn’t matter how many times I upload newest version, in the backend of WordPress it still says I have 4.5.1. I don’t know why you can’t acess using ftp/filezilla, but I’ve given you access to the hosting account, so you can go to file manager there. Can you help?

    April 1, 2019 at 8:28 am #1085326
    Rikard

    Hi,

    Sorry for the late reply and thanks for the details, the site details don’t seem to work though. Please see private. Also, please include FTP login details if you have them.

    Best regards,
    Rikard

    April 22, 2019 at 6:15 pm #1093385
    Eleina_Shinn
    This reply has been marked as private.
    April 24, 2019 at 6:44 am #1093868
    Basilis

    Hi,

    The site is down and this is not because of Enfold.
    It is from your hosting provider.

    Best regards,
    Basilis

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