Viewing 5 posts - 1 through 5 (of 5 total)
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  • December 10, 2018 at 6:39 pm #1043249
    dontoll

    I Just purchased a renewal of Enfold. I d/l the files and when I go to install it, it won’t let me. Says i do not have a license, although I just purchased a renewal. I have purchased this theme twice and just renewed one of them. Support would not let me login with my registered email, so I had to use a dummy mail account to get in here. Does this author respond or what/?

    Thanks

    Don.

    December 11, 2018 at 7:56 am #1043595
    Rikard

    Hey dontoll,

    Where exactly are you getting these problems, when trying to login to the support forum or when trying to install the theme? Please try to be a bit more specific.

    Best regards,
    Rikard

    March 19, 2019 at 8:14 pm #1080504
    dontoll

    Hello Rikard,

    I just went to download the newest version of Enfold. It says it is v.4.5.5. I went to Themeforest to download the newest version, but when I tried to update the theme, it crashed the site. How do I tell what version downloaded? I did take a backup and the site has been restored. Also, if it is an older version, I don’t know how to tell. I believe I have 3 months left on this license. I appreciate any help you can offer.

    Thanks
    John

    March 19, 2019 at 8:24 pm #1080510
    dontoll

    Hello again,
    I just found that I did get the 4.5.5 version. When I tried to update the theme, again, it crashed the site. I went to ftp and uploaded the new “Enfold” folder, which I assume replaces the outdated files with the newest versions.

    Then I went to try to update from the update themes button and it failed with the following notices:

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme Enfold (1/1)

    Warning: preg_match() expects parameter 2 to be string, array given in /home/sukhysth/public_html/wp-admin/includes/class-wp-upgrader.php on line 268

    Warning: file_exists() expects parameter 1 to be a valid path, array given in /home/sukhysth/public_html/wp-admin/includes/class-wp-upgrader.php on line 268

    Warning: strip_tags() expects parameter 1 to be string, array given in /home/sukhysth/public_html/wp-admin/includes/class-bulk-upgrader-skin.php on line 63
    Downloading update from …

    Warning: parse_url() expects parameter 1 to be string, array given in /home/sukhysth/public_html/wp-admin/includes/file.php on line 979

    Warning: preg_split() expects parameter 2 to be string, array given in /home/sukhysth/public_html/wp-includes/kses.php on line 1660

    Warning: strtolower() expects parameter 1 to be string, array given in /home/sukhysth/public_html/wp-includes/http.php on line 526
    An error occurred while updating Enfold: Download failed. A valid URL was not provided.

    Disabling Maintenance mode…

    All updates have been completed.

    Thanks again,
    John

    March 21, 2019 at 9:27 am #1081275
    Rikard

    Hi John,

    Sorry for the problem. The update to 4.5.x has to be done manually from version 4.4.1 and below, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please delete the old version of the theme, then upload the new one. Make sure that you have backups of the site before you start updating.

    Also make sure that you are running PHP 7.1 or higher on the server.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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