Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 6, 2021 at 2:00 pm #1304273
    marko7

    Hi.
    On this page http://www.drgeoffreydance.com.au/contact/ when I try to edit a text block I cannot see any text in visual mode. Just red dpts. In Text mode it seems like the entire code for the whole page is there where it should only be the code for that particular text block.

    June 7, 2021 at 5:17 am #1304340
    Nikko

    Hi Mark,

    Thanks for giving us admin access.
    It seems your site does not show the Advanced Layout Builder in the backend anymore.
    Please update your site to the latest version of Enfold and WordPress.

    Best regards,
    Nikko

    June 7, 2021 at 6:43 am #1304343
    marko7

    Thanks. I have entered username and api. Do I have to wait 12 hours now?

    June 8, 2021 at 7:19 am #1304535
    Rikard

    Hi,

    Thanks for the update. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.3) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/, and make sure that you are running the latest version of WordPress, and PHP 7.4 or higher on the server.

    Best regards,
    Rikard

    June 10, 2021 at 6:22 pm #1305115
    paulreali

    I have a similar problem, but only on a single page — or only on one page I’ve found so far. When I edit an existing text box, both the Visual and Text views are blank. When I check the “Theme Update” screen, it says I am running the current version but won’t show me what version: “No Updates available. You are running the latest version! ()” Tech note: I am using Enfold and Enfold Child, and running WordPress 5.7.2 with PHP 7.4.3. Thanks for any help you can offer.

    June 12, 2021 at 4:24 am #1305344
    Nikko

    Hi paulreali,

    Please create a separate thread and provide us with admin access so we can check on your backend.
    Just post the credentials in private content so it’s only visible to the moderators and thread creator.

    Best regards,
    Nikko

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.