Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • September 2, 2019 at 5:05 pm #1133070
    Joeypeng

    Hi Enfold team,

    We are receiving the following error on our website when trying to save Enfold Theme Options:

    “Saving didn’t work! Please reload the page and try again.”

    This problem occurred yesterday right after I update the theme to latest version 4.6.

    Any assistance would be greatly appreciated. (by the way, the PHP we run is 7.0)

    Best regards,
    Joey

    September 3, 2019 at 12:47 pm #1133344
    Yigit

    Hey Joey,

    Thanks for contacting us!

    Have you tried de-activating all active plugins and checked if that helps? If you have not, can we try it for testing purposes?

    Regards,
    Yigit

    September 3, 2019 at 3:48 pm #1133412
    Joeypeng

    Hi Yigit,

    Yes, before contacting you I’ve tried de-activating all active plugins, but it doesn’t make any difference.

    I think it’s not the plugin issue.

    BR,
    Joey

    September 4, 2019 at 8:17 am #1133647
    Yigit

    Hi,

    Could you please share FTP logins here privately as well so we can check the files on your server?

    Best regards,
    Yigit

    September 4, 2019 at 8:40 am #1133657
    Joeypeng

    HI Yigit,

    I’m using Bluehost server, do you know how to share FTP logins to you?

    Regard,
    Joey

    September 4, 2019 at 8:55 am #1133678
    Yigit

    Hi,

    Please refer to this post – https://my.bluehost.com/hosting/help/ftpaccounts

    Best regards,
    Yigit

    September 4, 2019 at 9:44 am #1133721
    Joeypeng

    thanks, see below

    September 5, 2019 at 12:31 pm #1134357
    Joeypeng

    Hi

    Is the problem solved？

    Best regards,
    Joey

    September 6, 2019 at 7:14 am #1134762
    Joeypeng

    Hello,

    Is there another guy in the enfold team can help me out? It’s been 2 days and I haven’t received any feedback.

    BR,
    Joey

    September 6, 2019 at 9:14 am #1134827
    Vinay

    Hi,

    Thank you for sharing the details.

    On which page are you seeing the error and what changes did you try to make before saving the page?

    The admin login link is not working please recheck and get back to us with working login credentials so we can take a closer look at this issue.

    Best regards,
    Vinay

    September 6, 2019 at 10:20 am #1134863
    Joeypeng

    Hi,

    On the Enfold Theme Options page, say in the Social Profiles section, I want to change the social Icon URL, but cannot save the change.

    Or any other sections on Enfold Theme Options, say you change the font sizes, you cannot save the change.

    Please check the new admin access link below, thanks,

    BR,
    Joey

    September 7, 2019 at 11:26 am #1135312
    Rikard

    Hi Joey,

    The token is not working, could you generate a new one or post regular login details in private please?

    Best regards,
    Rikard

    September 9, 2019 at 5:45 am #1135796
    Joeypeng

    Hi Rikard,

    please see the new one below.

    Thanks，
    Joey

    September 9, 2019 at 9:09 am #1135850
    Rikard

    Hi,

    Thanks for that, is it the special icon at the bottom which is not saving? If so then it’s likely since you haven’t added a URL for the icon, could you try to add that instead of “contact” which is in the field now?

    Best regards,
    Rikard

    September 9, 2019 at 11:00 am #1135891
    Joeypeng

    Hi,

    NO. I add the URL on it and save it, but it mentions “Saving didn’t work! Please reload the page and try again.”
    Just on the Enfold Theme Options page, you can not save anything that you make.

    BR
    Joey

    September 9, 2019 at 3:29 pm #1136065
    Victoria

    Hi Joey,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    September 11, 2019 at 8:49 am #1136933
    Joeypeng

    Hi Victoria,

    Thanks, I do what you said to deactivate all plugin one by one, but the problem is still not solved, don’t know what causes it….

    Best regards,
    Joey

    September 11, 2019 at 7:15 pm #1137209
    Victoria

    Hi Joey,

    Have you seen my reply in private?

    Best regards,
    Victoria

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