Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 4, 2023 at 2:27 pm #1403522
    waveseven

    Hi

    I am trying to load the health demo content a starting point for a new site but get the error

    Error accessing file for download:
    cURL error 28: Connection timeout after 10000 ms

    I’ve tried following the manual instructions as well from the tread

    Import Demos

    but i still get the same error.

    Our hosting company (20i) has informed us that the theme author’s site of kriesi.at is blocking the server IP address. Are you able to unblock or let me know how we can import the demo content please.

    Regards
    Colin

    April 5, 2023 at 7:28 pm #1403634
    Rikard

    Hi Colin,

    What is the server IP adress? If you should need further help, then please post admin WordPress login details in private, so that we can have a closer look at the site.

    Best regards,
    Rikard

    April 5, 2023 at 8:59 pm #1403651
    waveseven

    Hi Rikard

    Server details in Private below. Although I did try a copy on another 20i server and had the same issue so it does look like its all 20i servers. I’ve managed to load demo content before in the past but not recently

    Regards
    Colin

    April 8, 2023 at 8:09 pm #1403904
    Mike

    Hi,
    Thank you for your patience, 20i servers have been a source of brutforce-like attacks against our server and have been unblocked many times now but the attacks continue.
    Another option would be to import the demo on a localhost and use the plugin duplicator and then install the clone on your 20i server.

    Best regards,
    Mike

    April 8, 2023 at 10:43 pm #1403918
    waveseven

    Hi Mike

    Thanks for the info. Yes I have managed to load it locally and will transfer to the 20i server once complete.

    I will pass the info onto 20i

    Thanks for your help
    Regards
    Colin

    April 9, 2023 at 11:27 am #1403935
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    April 11, 2023 at 10:27 am #1404101
    waveseven

    Hi Rikard

    I passed the information onto 20i and below is their reply

    =============================
    Hi Colin

    In regards to the theme company blocking our IP’s, we would need more information regarding this to determine the cause.

    A huge majority of our websites are WordPress so it’s highly likely these ‘attacks’ are just clients downloading there products.

    If they do believe this to be attacks and not just regular traffic, we would need more information from them such as the IP’s that they are seeing being used.

    We have our external IP’s listed on this article: https://docs.20i.com/support/web-hosting/ip-address-external-connections

    If it’s any of the IP addresses from that section then these are just requests from websites for downloads.
    ============================

    Regards
    Colin

    April 11, 2023 at 12:13 pm #1404106
    Mike

    Hi,
    Thanks for the feedback they have already sent this message in the past, but unfortunately these are normal requests an each time we ask our host to unblock 20i IP address the attacks cause the server to block 20i IP again within a day. I recommend that in the future you use the above method to load the demo content to 20i servers.
    Glad we were able to help you with this situation, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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