Viewing 15 posts - 1 through 15 (of 15 total)
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  • September 12, 2019 at 6:30 am #1137384
    astropower

    Hello Team,

    After install Enfold Theme,
    I got error message when i trying to install Demo, i would like to install One Page Agency Demo.

    Please see the link, Thank you

    • This topic was modified 5 years, 2 months ago by astropower.
    September 12, 2019 at 2:53 pm #1137535
    astropower

    Can i get help??

    September 12, 2019 at 5:16 pm #1137609
    Nikko

    Hi astropower,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    September 12, 2019 at 5:36 pm #1137619
    astropower

    Hello Nikko,

    Thank you for your fast reply.

    Here is the link:

    September 13, 2019 at 7:58 am #1137809
    astropower

    Hello Nikko,

    Do you need also to connect cPanel ?

    September 13, 2019 at 10:13 am #1137885
    Nikko

    Hi astropower,

    The demo is now implemented on your site, no need for cpanel access.
    Though using importer also doesn’t work, since it’s just one page, I just manually added the demo.

    Best regards,
    Nikko

    September 13, 2019 at 11:01 am #1137934
    astropower

    Thank you,
    Do you know where the problem come from ?

    September 13, 2019 at 11:52 am #1137960
    Nikko

    Hi astropower,

    The problem seems to be coming from the tight security settings of litespeed web server.
    When trying to import it returns a 403 Forbidden error which is permission/security issue.
    You can refer to this article, I think the specific issue is one of the 3 mentioned in this article: https://www.smarthostingplans.com/web-server/litespeed-403-forbidden-error-how-to-fix-in-no-time/

    Best regards,
    Nikko

    September 13, 2019 at 3:35 pm #1138044
    astropower

    Hello Nikko,

    I need your help again, i reset my WordPress.
    You will find the access in the mail below:

    Before contact you, i tried everything.
    Update PHP to 7.3
    All folders are 0755, all files are 0644. (i even tried 0777).
    i followed the litespeed instructions.
    PHP settings : Time limits are 600 seconds, upload/memory 256MB.
    I tried Upload with XML file.

    Something wrong, and it make me crazy that i cannot solve it in the right way.
    and i cannot find the log of the errors. cPanel not show me those errors.

    I need your support again. .
    if i can solve the real problem, it will be better.

    thanks

    September 14, 2019 at 3:34 pm #1138333
    Nikko

    Hi astropower,

    I understand your concern though sometimes this will take some time to fix.
    I just checked your site and the demo was imported but the right theme settings seems to be missing.
    We will need access to files in order to check this further, can you provide us with ftp/cpanel access?

    Best regards,
    Nikko

    September 15, 2019 at 5:30 am #1138450
    astropower

    Hello,

    here the login details:

    Thank you

    September 16, 2019 at 2:18 pm #1138822
    astropower

    Hello Support,

    Any progress ?
    Thank you

    September 18, 2019 at 4:13 am #1139308
    Nikko

    Hi astropower,

    We apologize for the delay.
    I had tested this with another litespeed server and was able to import properly.
    Same configurations as what you have except it’s just php 7.2, and max_execution_time is just 240.
    The issue might be similar to https://kriesi.at/support/topic/demo-images-import-not-working/#post-847765 and https://kriesi.at/support/topic/no-images-importing-with-most-enfold-demos/ which is the server’s firewall blocking the ip.

    Best regards,
    Nikko

    September 18, 2019 at 5:55 pm #1139610
    astropower

    Hello Nikko,

    I call my Server provided, and he put your site: http://kriesi.at/ (IP: 85.13.149.161), under allowed website, and mark this IP as Green website in the fire-wire.But it didn’t help,

    Do you have ZIP file with Enfold with One_Page_Agency template Pre-installed?

    Thank you

    September 19, 2019 at 4:18 am #1139776
    Nikko

    Hi astropower,

    We don’t have a zip file but we have an xml file that you can import.
    You can find this inside the Enfold theme files. It’s in the includes > admin > demo_files > agency-onepage.xml
    Hope this helps.

    Best regards,
    Nikko

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