June 26, 2017 at 4:19 am #812870
Enfold theme: 4.0.7
I can set up new attributes just fine, but when i go to apply them to a product, or make any changes on the attributes or variations tab, the pointer just sits there and spins, hanging the back end till i go to another tab.
Enfold is the only theme i use that seems to have this issue. I’ve tried disabling wordfence and updraft plus to no avail..
Would you mind taking a look?
Thank youJune 26, 2017 at 11:57 am #813000
I got this error when I tried to login:
ERROR: User has not been activated.
Could you activate the user?
VictoriaJune 27, 2017 at 5:38 am #813295June 27, 2017 at 3:23 pm #813473June 27, 2017 at 6:42 pm #813567
arrgh! Apparently, it set a new password for me. New pw in private content area.June 28, 2017 at 10:16 pm #814124
Please check your php memory limit
It seems that WordPress can not execute everything.
Check it and let us know
BasilisJune 29, 2017 at 2:52 am #814177
RIght now my php memory limit is 256M.
There is a link to a screen shot of my php settings in the private content area.
I’m told that it’s the max they can raise it to.
Anything else to check?
June 29, 2017 at 11:07 pm #814738
- This reply was modified 8 months, 3 weeks ago by bearcatsandor.
Can you disable all other plugins except WooCommerce and any sliders you might using that come with Enfold please and
give it a check
BasilisJuly 6, 2017 at 10:49 pm #817519
I’ve cloned the site to my own environment, and increased the memory to 512mb with no change in behavior.
I also have the error in which there is a notification that there is a plug-in/theme to update, even there even though all of my plugins are updated.July 7, 2017 at 8:24 am #817662
Which version of php are you running?
Here are some threads to consider
https://danielsantoro.com/ (Purchase code hidden if logged out) /
https://wordpress.org/support/topic/ (Purchase code hidden if logged out) – (Purchase code hidden if logged out) /
https://docs.woocommerce.com/document/ (Purchase code hidden if logged out) – (Purchase code hidden if logged out) -etc/
If you need further assistance please let us know.
VictoriaJuly 7, 2017 at 12:11 pm #817790
I’m running PHP 7.0. I changed max_input-vars to 5000 but it made no difference fo this problem.
Here’s the thing. I’m using the same database of products on 3 sites. The client wanted three versions of this site (two retail and one whole sale) and the sites are the same except for themes, prices and a bit of text. The items, pictures, attributes and variations are the same on all three.
On the site above i’m using Evfold. On the other two sites i’m using Muffin Group’s BeTheme. The site with Enfold is the only site with this issue.
Furthermore,all 3 are under the same cPanel account so the PHP settings are all the same. Again, the site with enfold is the only one with this problem.July 8, 2017 at 4:32 pm #818193
So you can add variations from 2 other locations to the same product?
VictoriaJuly 8, 2017 at 7:55 pm #818280
No, i can’t even get to that point. It just hangs when i click on that tab.
and woocommerce itself. That other plugin is yoast, but it’s been recently updated and disabling it doesn’t alleviate the problem. As well, the other two sites use the same latest version of Yoast with no issues.July 10, 2017 at 11:28 pm #819031
Actually, that is a known issue.
It is not variations but it hangs because of a small issue on Enfold.
Our development team has already solved on the new version so it should be OK 100%, from whta I check on github.
We will update again for the problem.
BasilisJuly 11, 2017 at 1:53 am #819057
Thank you Basilis. I’ve been banging my head against this for a week! I look forward to the update!July 11, 2017 at 8:36 am #819154
Sorry for the problems with this, we should hopefully have a new version of the theme ready within the end of this week.
RikardJuly 18, 2017 at 6:25 am #823100
I updated the theme today and while the problem still remained, looking at the java console again this time i saw an error related to JW Player 6. When i disabled that plugin, and used your bundled media player it all worked just fine.
Thank you!July 19, 2017 at 6:08 am #823674
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