Viewing 15 posts - 1 through 15 (of 15 total)
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  • March 3, 2020 at 6:21 pm #1189800
    NewarkComputers

    when on a mobile and you click the menu button it shows the menu black at the top but its in the header

    Not sure sure how to fix this?

    March 4, 2020 at 8:05 am #1189924
    Rikard

    Hey NewarkComputers,

    I’m not sure I understand what you would like to change, could you try to explain a bit further or post a screenshot highlighting your intentions please?

    Best regards,
    Rikard

    March 4, 2020 at 3:02 pm #1190092
    NewarkComputers

    link attached to video

    March 4, 2020 at 3:03 pm #1190093
    NewarkComputers

    why is it only loading into the top bit? really confused! it should open full screen.

    Main site is on a sidebar menu but the burger menu should be a normal mobile responsive menu

    March 5, 2020 at 6:52 am #1190306
    Rikard

    Hi,

    Thanks for that, I can’t load the video though:

    Sorry, we couldn’t find that page
    Make sure you’ve typed the URL correctly, or try searching Vimeo. You could also watch one of the videos below instead.

    There’s no password option on the page either. Could you post a screenshot instead please?

    Best regards,
    Rikard

    March 5, 2020 at 10:59 am #1190374
    NewarkComputers

    attached proper url sorry

    March 5, 2020 at 8:38 pm #1190627
    Victoria

    Hi NewarkComputers,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 8, 2020 at 12:49 am #1191187
    NewarkComputers
    This reply has been marked as private.
    March 9, 2020 at 3:39 am #1191360
    Rikard

    Hi,

    Thanks for that. First off, Could you try updating the theme to the latest version (4.7.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also please update WordPress to the latest version, and consider updating the version of PHP you are running on the site. We recommend 7.1 or higher.

    Best regards,
    Rikard

    March 11, 2020 at 11:11 am #1192192
    NewarkComputers

    i have done this but its still the same?

    March 12, 2020 at 3:39 am #1192465
    Rikard

    Hi,

    Thanks for the update. I checked your site on mobile using Chrome iphone simulation and I can’t reproduce the behaviour in your video. Is this only happening on an actual mobile device? If so then which device and browser can we reproduce it on?

    Best regards,
    Rikard

    March 12, 2020 at 2:20 pm #1192616
    NewarkComputers

    you can use any browser but i’m using an iphone with safari and chrome

    March 12, 2020 at 9:05 pm #1192767
    Victoria

    Hi NewarkComputers,

    I see no errors anywhere.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    March 13, 2020 at 11:52 am #1192858
    NewarkComputers

    Okay i have turned off all the addons and its still the same.

    please help

    March 16, 2020 at 7:02 pm #1193571
    Victoria

    Hi NewarkComputers,

    You need to be running php7+ for the code to work properly.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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