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Viewing 26 posts - 1 through 26 (of 26 total)
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  • August 4, 2023 at 9:12 am #1415396
    keep12

    Hello we are having an issue with the burger menu on mobiles but only in the Home Page.
    If you press the menu the visual stuff is not working properly, like some part of the code is broken.

    I am not able to attach files here but if you want i can send it throw email.

    August 4, 2023 at 11:14 am #1415411
    Rikard

    Hey keep12,

    Did you try to deactivate all plugins and remove any custom code you might have added on the site? If not, then please try that out first of all.

    You can upload files to a service like Google Drive, Dropbox or similar, then link to them here.

    Best regards,
    Rikard

    August 4, 2023 at 12:03 pm #1415416
    keep12

    i am attaching the picture of the issue

    August 4, 2023 at 9:04 pm #1415455
    Rikard

    Hi,

    The file you shared is not publicly available, so we can’t access it.

    Best regards,
    Rikard

    August 7, 2023 at 8:10 am #1415679
    keep12

    Check this link please.

    August 7, 2023 at 9:57 am #1415687
    Rikard

    Hi,

    Thanks for that. Did you try to temporarily deactivate all plugins and custom code to see what happens then?

    Best regards,
    Rikard

    October 18, 2023 at 1:06 pm #1422897
    keep12

    Hello we have tried all that but anything happens… It is still giving issues only on the home page. We have other websites with enfold buy they are not giving any issue, like (attached in private)

    October 18, 2023 at 4:33 pm #1422920
    Rikard

    Hi,

    Thanks for the update. Please copy the site to a staging area, so that we can try to deactivate plugins and custom code there, instead of on your live site.

    Best regards,
    Rikard

    October 18, 2023 at 5:39 pm #1422931
    keep12

    We do not have any staining area so we disabled the plugins with the webpage running. I could see that in Oneair.es we have the .css of aviation-merged-styles while in grupooneair we haven’t. Might be that an error?

    October 19, 2023 at 3:54 am #1422949
    Ismael

    Hi,

    Thank you for the update.

    We’re seeing an error from the compressed script file, which may be causing the issue.

    Uncaught TypeError: Cannot read properties of undefined (reading ‘register’)
    at avia-footer-scripts-901dda53707764e24b31339d7113a67b—652fc2fbb41d6.js?ver=1697628924:17:91258
    at avia-footer-scripts-901dda53707764e24b31339d7113a67b—652fc2fbb41d6.js?ver=1697628924:17:91339

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings so that we can trace the errors properly.

    Best regards,
    Ismael

    October 19, 2023 at 9:14 am #1422969
    keep12

    Hi,

    Css File Merging and Compression and JavaScript File Merging and Compression already disabled. Can you check?

    If you need anything else let me now.

    Thanks

    October 19, 2023 at 10:34 am #1422978
    Ismael

    Hi,

    Thank you for the update.

    Looks like the debugging info has been disabled. Could you please confirm the current theme version on the grupooneair site? If it’s not already at 5.6.6, we recommend upgrading to the latest version. Have you made any edits to the template files?

    Best regards,
    Ismael

    October 19, 2023 at 11:34 am #1422995
    keep12

    Hello,
    Theme is updated to the last version.
    We are going to attach the configuration file of the theme so you can take a look.
    Thanks

    October 19, 2023 at 1:50 pm #1423012
    Rikard

    Hi,

    Thanks for that, but this is not a general problem with the version you are running. We can’t restore your whole site with only the theme config file either unfortunately. Please copy the site to a staging area, so that we can check the problem there.

    Best regards,
    Rikard

    October 20, 2023 at 9:24 am #1423087
    keep12

    Hi,

    Sorry, but we do not have any standing area for our website.

    October 20, 2023 at 10:56 am #1423100
    Ismael

    Hi,

    We may need to access the site in order properly check the issue. Please provide the WP and S/FTP login details in the private field.

    Best regards,
    Ismael

    October 20, 2023 at 5:12 pm #1423155
    keep12
    This reply has been marked as private.
    October 23, 2023 at 3:58 am #1423364
    Ismael

    Hi,

    Thank you for the info.

    Did you change the login URL? We get redirected to a 404 error page when we try to access the default login page (wp-login, wp-admin). Please provide the login URL in the private field.

    Best regards,
    Ismael

    October 23, 2023 at 10:24 am #1423384
    keep12

    Hello,

    Sorry, going to attach login URL.

    Thanks

    October 24, 2023 at 4:32 am #1423506
    Ismael

    Hi,

    Thanks for the update.

    The mobile menu seems to be working correctly now. Did you modify anything in the site? Please check the screenshot below.

    Screenshot: https://1drv.ms/i/s!AjjTfXSRbKTvgrZz0frWLJ4QDZgelg?e=GMrvAZ

    Best regards,
    Ismael

    October 24, 2023 at 10:22 am #1423533
    keep12

    Hi,

    The issue is still appearing. If you use a mobile device or mozilla Firefox with device option the burger menu keeps giving error

    October 24, 2023 at 12:42 pm #1423559
    Ismael

    Hi,

    Thank you for the info.

    We were able to reproduce the issue on Firefox, but it got fixed once we disabled WP Rocket’s file optimization options. You may want to consider installing a different compression plugin or using the Enfold > Performance > File Compression settings instead.

    Best regards,
    Ismael

    October 24, 2023 at 6:12 pm #1423612
    keep12

    Hello,

    So now it is working or you just found the problem and leave the page as before? Just for knowing.

    Thanks

    October 25, 2023 at 7:54 am #1423651
    Ismael

    Hi,

    What do you mean? We’ve intentionally kept the cache plugin’s file optimization options disabled so you can verify it yourself. As mentioned earlier, we suggest either installing a different compression plugin or enabling the default file compression settings from the theme.

    Best regards,
    Ismael

    October 25, 2023 at 9:48 am #1423659
    keep12

    Hello

    Could you please send us a screenshot of the option you have disabled in wprocket plugin?

    October 25, 2023 at 10:46 am #1423668
    Ismael

    Hi,

    We deactivated all options shown in the screenshot below.

    // https://wp-rocket.me/wp-content/uploads/2022/05/wprocket-1-css-js.png

    If you want to learn more about file compression, please check the following article.

    // https://wp-rocket.me/blog/wp-rocket-and-autoptimize

    Best regards,
    Ismael

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