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  • #1415396

    Hello we are having an issue with the burger menu on mobiles but only in the Home Page.
    If you press the menu the visual stuff is not working properly, like some part of the code is broken.

    I am not able to attach files here but if you want i can send it throw email.

    #1415411

    Hey keep12,

    Did you try to deactivate all plugins and remove any custom code you might have added on the site? If not, then please try that out first of all.

    You can upload files to a service like Google Drive, Dropbox or similar, then link to them here.

    Best regards,
    Rikard

    #1415416

    i am attaching the picture of the issue

    #1415455

    Hi,

    The file you shared is not publicly available, so we can’t access it.

    Best regards,
    Rikard

    #1415679

    Check this link please.

    #1415687

    Hi,

    Thanks for that. Did you try to temporarily deactivate all plugins and custom code to see what happens then?

    Best regards,
    Rikard

    #1422897

    Hello we have tried all that but anything happens… It is still giving issues only on the home page. We have other websites with enfold buy they are not giving any issue, like (attached in private)

    #1422920

    Hi,

    Thanks for the update. Please copy the site to a staging area, so that we can try to deactivate plugins and custom code there, instead of on your live site.

    Best regards,
    Rikard

    #1422931

    We do not have any staining area so we disabled the plugins with the webpage running. I could see that in Oneair.es we have the .css of aviation-merged-styles while in grupooneair we haven’t. Might be that an error?

    #1422949

    Hi,

    Thank you for the update.

    We’re seeing an error from the compressed script file, which may be causing the issue.

    Uncaught TypeError: Cannot read properties of undefined (reading ‘register’)
    at avia-footer-scripts-901dda53707764e24b31339d7113a67b—652fc2fbb41d6.js?ver=1697628924:17:91258
    at avia-footer-scripts-901dda53707764e24b31339d7113a67b—652fc2fbb41d6.js?ver=1697628924:17:91339

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings so that we can trace the errors properly.

    Best regards,
    Ismael

    #1422969

    Hi,

    Css File Merging and Compression and JavaScript File Merging and Compression already disabled. Can you check?

    If you need anything else let me now.

    Thanks

    #1422978

    Hi,

    Thank you for the update.

    Looks like the debugging info has been disabled. Could you please confirm the current theme version on the grupooneair site? If it’s not already at 5.6.6, we recommend upgrading to the latest version. Have you made any edits to the template files?

    Best regards,
    Ismael

    #1422995

    Hello,
    Theme is updated to the last version.
    We are going to attach the configuration file of the theme so you can take a look.
    Thanks

    #1423012

    Hi,

    Thanks for that, but this is not a general problem with the version you are running. We can’t restore your whole site with only the theme config file either unfortunately. Please copy the site to a staging area, so that we can check the problem there.

    Best regards,
    Rikard

    #1423087

    Hi,

    Sorry, but we do not have any standing area for our website.

    #1423100

    Hi,

    We may need to access the site in order properly check the issue. Please provide the WP and S/FTP login details in the private field.

    Best regards,
    Ismael

    #1423155
    This reply has been marked as private.
    #1423364

    Hi,

    Thank you for the info.

    Did you change the login URL? We get redirected to a 404 error page when we try to access the default login page (wp-login, wp-admin). Please provide the login URL in the private field.

    Best regards,
    Ismael

    #1423384

    Hello,

    Sorry, going to attach login URL.

    Thanks

    #1423506

    Hi,

    Thanks for the update.

    The mobile menu seems to be working correctly now. Did you modify anything in the site? Please check the screenshot below.

    Screenshot: https://1drv.ms/i/s!AjjTfXSRbKTvgrZz0frWLJ4QDZgelg?e=GMrvAZ

    Best regards,
    Ismael

    #1423533

    Hi,

    The issue is still appearing. If you use a mobile device or mozilla Firefox with device option the burger menu keeps giving error

    #1423559

    Hi,

    Thank you for the info.

    We were able to reproduce the issue on Firefox, but it got fixed once we disabled WP Rocket’s file optimization options. You may want to consider installing a different compression plugin or using the Enfold > Performance > File Compression settings instead.

    Best regards,
    Ismael

    #1423612

    Hello,

    So now it is working or you just found the problem and leave the page as before? Just for knowing.

    Thanks

    #1423651

    Hi,

    What do you mean? We’ve intentionally kept the cache plugin’s file optimization options disabled so you can verify it yourself. As mentioned earlier, we suggest either installing a different compression plugin or enabling the default file compression settings from the theme.

    Best regards,
    Ismael

    #1423659

    Hello

    Could you please send us a screenshot of the option you have disabled in wprocket plugin?

    #1423668

    Hi,

    We deactivated all options shown in the screenshot below.

    // https://wp-rocket.me/wp-content/uploads/2022/05/wprocket-1-css-js.png

    If you want to learn more about file compression, please check the following article.

    // https://wp-rocket.me/blog/wp-rocket-and-autoptimize

    Best regards,
    Ismael

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