April 30, 2019 at 9:22 pm #1095937
I’m puzzled by this issue, let me break it down.
My landing page has a set of “cards” that fade into view when scrolled into the viewport. I altered the bottom-to-top animation. It works perfectly in Chrome and Firefox and did so earlier in Safari. But something changed. Now they load in but only to disppear after a half second or so – or rather, some disappear, some are semi-transparent and some look fine. Weird!
If I open another tab in Safari, say Google.com, and navigate back to my site, all the cards then appear nicely! This is odd, and I don’t see how any CSS rule could produce this error. It works on mobile Safari.
Enfold theme version: 4.5.6
Wordpress version: 5.1.1
Plugins: All updated (only got two, Classic Editor and Update themes and plugins from zip file)
What do I do?
EmilMay 3, 2019 at 9:51 am #1096825
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ).
- Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.
VictoriaMay 3, 2019 at 11:49 am #1096874May 4, 2019 at 12:54 pm #1097179
The animation is working fine on Safari on my side and I do not see any errors in the console.
Could you please clear the cache, check again and get back to us.
VictoriaMay 4, 2019 at 1:18 pm #1097186
Hmm that’s odd.
I’ve cleared my cache, deleted all cookies, tried in an incognito window and tested it two more computers, but I still get the same buggy behaviour. My OSx and Safari is up to date (12.1).
Here’s a recording of it: https://www.loom.com/share/a4fa3cb5f4ba4b59942b4ebee4e9b489
I talked to my web host two times. The first time he couldn’t replicate the error either. The second time another person could, both in Safari. They said it was a theme thing and I should contact you guys :)
What other fixes could there be?
May 7, 2019 at 9:52 am #1098026May 9, 2019 at 9:44 am #1098811
- This reply was modified 4 months, 2 weeks ago by Emilvillumsen.
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Then open the dev console and see if there are any errors on your end.
VictoriaMay 9, 2019 at 10:18 am #1098833
I’ve deactivated all plugins, cleared cache, checked in a private browser. Still an error.
I’ve checked the dev console in both Safari and Chrome and there are no errors. I’ve reproduced the error on 3 different computers in Safari.May 12, 2019 at 6:13 pm #1099767
Please update to Enfold 4.5.7 and see if the issue persist.
VictoriaMay 14, 2019 at 1:10 pm #1100518
I’ve updated to Enfold 4.5.7 and WordPress 5.2 and the problem persists after clearing cache on server and browser :(May 16, 2019 at 8:36 am #1101332May 27, 2019 at 12:36 pm #1104504June 5, 2019 at 8:12 pm #1107730
Unfortunately it doesnt seem so, at least from those who have checked the ticket.
BasilisJuly 1, 2019 at 1:17 pm #1114884July 4, 2019 at 10:50 pm #1115928
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