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  • #1095937

    Hey,
    I’m puzzled by this issue, let me break it down.

    My landing page has a set of “cards” that fade into view when scrolled into the viewport. I altered the bottom-to-top animation. It works perfectly in Chrome and Firefox and did so earlier in Safari. But something changed. Now they load in but only to disppear after a half second or so – or rather, some disappear, some are semi-transparent and some look fine. Weird!

    If I open another tab in Safari, say Google.com, and navigate back to my site, all the cards then appear nicely! This is odd, and I don’t see how any CSS rule could produce this error. It works on mobile Safari.

    Correct look: http://b3.ms/j0oM8WKKKnxy
    Buggy look: http://b3.ms/JxKAebPPYnQ6

    Enfold theme version: 4.5.6
    Wordpress version: 5.1.1
    Plugins: All updated (only got two, Classic Editor and Update themes and plugins from zip file)
    Website: https://emilvillumsen.com

    What do I do?
    Best,
    Emil

    #1096825

    Hey Emilvillumsen,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    #1096874

    Hi Victoria,

    Please see the credentials here:

    Thank you

    #1097179

    Hi Emilvillumsen,

    The animation is working fine on Safari on my side and I do not see any errors in the console.

    Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    #1097186

    Hi Victoria,

    Hmm that’s odd.

    I’ve cleared my cache, deleted all cookies, tried in an incognito window and tested it two more computers, but I still get the same buggy behaviour. My OSx and Safari is up to date (12.1).

    Here’s a recording of it: https://www.loom.com/share/a4fa3cb5f4ba4b59942b4ebee4e9b489

    I talked to my web host two times. The first time he couldn’t replicate the error either. The second time another person could, both in Safari. They said it was a theme thing and I should contact you guys :)

    What other fixes could there be?

    Best,
    Emil

    • This reply was modified 2 months, 1 week ago by  Emilvillumsen.
    #1098026
    This reply has been marked as private.
    #1098811

    Hi Emilvillumsen,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Then open the dev console and see if there are any errors on your end.

    Best regards,
    Victoria

    #1098833

    Hi Victoria,

    I’ve deactivated all plugins, cleared cache, checked in a private browser. Still an error.

    I’ve checked the dev console in both Safari and Chrome and there are no errors. I’ve reproduced the error on 3 different computers in Safari.

    #1099767

    Hi Emilvillumsen,

    Please update to Enfold 4.5.7 and see if the issue persist.

    Best regards,
    Victoria

    #1100518

    I’ve updated to Enfold 4.5.7 and WordPress 5.2 and the problem persists after clearing cache on server and browser :(

    #1101332

    Hi Emilvillumsen,

    I’ll ask my colleagues to have a look.

    Best regards,
    Victoria

    #1104504

    Hi Victoria,

    Any progress? The problem persists. Thanks.

    Best,
    Emil

    #1107730

    Hi,

    Unfortunately it doesnt seem so, at least from those who have checked the ticket.

    Best regards,
    Basilis

    #1114884

    Hi again,

    Can I expect this to be resolved?

    Best,
    Emil

    #1115928

    Hi,

    Yea, we are looking into the issue. Allow us some time, we appreciate your patience a lot.

    Best regards,
    Basilis

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