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  • #1469950
    Hichem Bouchouareb
    Guest

    hi, i experience a bug with enfold and wanted to ask a question in the forum and have the bad surprise to read i need to buy another licence ??? isnt the theme buy a life buy ? i bought 3 enfold and am now asked to buy again just for some support ??? come on.

    my color section at the top at the page keeps white despite all the attempt to change it

    also, it seems the logo at the header doesnt want to appear (i re loaded it as the data base was oddly dubbing all the images, i delated the doubles and thus needs to re affect some images in some pages. including the footer and header logo … but the logo seems to always show a broken image .. what is happening with enfold guys ?

    #1469960

    Hey Hichem Bouchouareb,

    Thank you for the inquiry.

    The logo is actually rendering but it’s white, so it’s not visible against the background. You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings to make sure that the changes take effect. By disabling the file compression settings, you will be able to make the necessary adjustments and updates without any conflicts. Once you have made the required modifications, you can re-enable the file compression settings to optimize the performance of your website.

    Regarding the support license, this new policy is imposed by Themeforest, which now limits the duration of support validity. This change means that support for certain items purchased from Themeforest is only available for a fixed period after purchase, requiring renewal if further assistance is needed beyond the timeframe.

    Best regards,
    Ismael

    #1470079

    thank you Ismael, i got the point with the licence.

    i tried to fix the issues with my website and resolved the logo / header bug

    nevertheless, i still have instability with the superior color section that is a top of the pages .; 2 pages of the website are always disabling the chosen colors and become “white” for no reasons … the landing page is fine, the contact page is fine but oddly these pages were ok yesterday and this morning are again with the color section white (i thought i found the solution by clearing the cache with hummingbird but it doesnt work this morning)

    by the way, the color section at the bottom of the pages are also bugging

    please not that some the modification made in some sections of these pages have not been made despite my multiple udpates yesterday, everything was fine yesterday but this morning half of my modification disappeared (change colors of some sections).

    do you think it comes from enfold or from the data base ? i feel there is an update and cache problem (some troubles happened with the library where i need to remove lot of double images and eventually re import most of the pictures.

    #1470084

    ps : i deactivated hummingbird and it seems to be come back, yet half of my yesterday updates has not been recorded :((( do you guys noted some conflict with hummingbird plugin ?

    #1470098

    Hi,

    Thanks for the update. What happens if you clear the cache and minified files from the plugin? You could also try to temporarily activate the option to delete old CSS and JS files under Enfold->Performance, and toggle the file compression options on the same page.

    Best regards,
    Rikard

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