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  • September 7, 2020 at 11:45 pm #1244109
    beerallica

    Hello,

    I’m currently building a site based on the Enfold Travel demo and stumbled upon a glitch. Steps to re-create it:

    1. Add a Special Heading
    2. Display subheading below
    3. On the subheading text field, start the sentence with the word “Get”.

    That’s it. The Element preview will freeze, Saving works, but then the Avia Layout Builder won’t load again on that page, and you have to restore the previous revision to keep working.

    If that makes any difference, I spotted that while trying to edit the subheading “Alone or in groups…” that appears at the main page of the Travel demo. abobe “Traveling was never easier!”.

    September 9, 2020 at 4:56 am #1244539
    Rikard

    Hey beerallica,

    Thanks for the report and sorry for the problem. It’s actually a known problem:

    Troubleshoot: Text Block element not loading

    This is a rare case but if typing certain words, such as “get” or “include“, in Text Block element breaks it after saving, there might be a modsec rule in firewall settings causing this issue.

    This is a security measure taken by hosting providers and it is not a theme issue. You can contact your hosting providers and ask them to whitelist those words and that should fix the issue.

    https://kriesi.at/documentation/enfold/intro-to-layout-builder/#troubleshoot

    Best regards,
    Rikard

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