Bought all licenses still old version on WordPress. can't update

Hey,

Thanks for contacting us!

Envato has updated their API and we have implemented those changes in Enfold 4.5. Any Enfold version older than 4.5 requires a manual update first for Personal Token – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token to work.

Please manually update the theme this time and then you should receive future auto updates in WordPress dashboard :)

Best regards,
Yigit

Hi,

Thanks for the update. The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

If you need help with updating, then please share FTP login details in private as well, and verify that you have backups of your site.

Best regards,
Rikard

Hi,

Thanks for the login details. I uploaded the latest version of the theme for you, but your site broke once it was activated. I see that you are overriding some files your child theme, and those are the likely cause of the problem. I would suggest that you try to start off with a clean child theme, then add your customisation back in one by one, to see what is causing problems with the new version.

Best regards,
Rikard