Viewing 3 posts - 31 through 33 (of 33 total)
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  • February 12, 2021 at 1:39 pm #1280016
    Ismael

    Hi,

    What do you mean by “adding -1 to their file names”? How does that work? Unfortunately, we still cannot access the file server using the account above.

    In the single post page, the name of the thumbnail is called “entry_with_sidebar” and it has a maximum width of 845px and height of 321px. Did you remove that thumbnail or adjust its size?

    Best regards,
    Ismael

    February 12, 2021 at 4:30 pm #1280095
    Illingco

    I mean it adds that to the name when a previous version exists.

    I did not remove anything myself. Did you?

    February 16, 2021 at 1:24 pm #1281313
    Ismael

    Hi,

    Thank you for the info.

    Does it fix the issue on your end? We still cannot access the file server and now even the actual site is not accessible on our end because of WordFence. Would you mind opening a new ticket so that we could refresh or restart? Please post the FTP and WP login details and make sure that Philippines is not blocked.

    Best regards,
    Ismael

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