October 3, 2018 at 11:37 am #1017471
our blog page looks weird on ipad. It seems like the headlines are not responsive as you can see here:
Could you please check and explain. Thank you
KarstenOctober 4, 2018 at 5:34 am #1017676
Sorry for the problems, I had a look at the page you linked to but it looks like you have changed themes? In order to help you out we need to be able to see the actual problem.
RikardOctober 4, 2018 at 10:49 am #1017808
thank you for your response.
Yes, I have changed the theme. I also decided that i don’t want to keep the Enfold theme. I am not happy with the Theme. For me it is to bloated.
So, please cancel my order and refund my money.
Thank you very much
KarstenOctober 5, 2018 at 4:51 am #1018107
Thanks for the update, please request for a refund with Envato and we’ll approve it once they have processed your request.
RikardOctober 7, 2018 at 7:51 pm #1018690
where could I request a refund with Envato?
Please give me the link?
KarstenOctober 8, 2018 at 8:09 am #1018829
Please try here: http://themeforest.net/refund_requests/new
RikardOctober 11, 2018 at 4:19 pm #1020352October 12, 2018 at 5:00 pm #1020738
Refund requests are reviewed by Kriesi and accepted or rejected depending on the case.
We will ask him to check refund requests.
YigitOctober 12, 2018 at 8:59 pm #1020843October 14, 2018 at 7:16 pm #1021270October 16, 2018 at 8:41 pm #1022376
You will be notified from Envato if that will go through.
BasilisNovember 17, 2018 at 11:27 pm #1034793
Hello, I still not got my refund yet.
Why do I need to fight for my refund like this? Why don’t you accept that I don’t want to use this theme.
Again I ask you to refund my money.
KarstenNovember 20, 2018 at 11:57 pm #1035849
We do process all the refunds if we see that the file is not downloaded, but if the file is downloaded that is not a part of the refund process unfortunately.
BasilisDecember 5, 2018 at 11:53 am #1041176
are you kidding?
It is your problem to offer a test trial of licence agreement so that you can control the usage of your theme.
I repeat: I don’t use your theme which is not good for me.
I ask you again to refund my money. What is wrong with your company? Are you cheaters?
I have never seen such a bad customer support like I experience here with kriesi.
So again, I want my money refund immediately!
I am very upset with your service.
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