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  • #1017471

    Hi Guys,

    our blog page looks weird on ipad. It seems like the headlines are not responsive as you can see here:

    ipad not responsive

    Blog Page

    Could you please check and explain. Thank you

    Thank you

    Karsten

    • This topic was modified 2 months, 1 week ago by  kagelstrading.
    • This topic was modified 2 months, 1 week ago by  kagelstrading.
    #1017676

    Hallo Karsten,

    Sorry for the problems, I had a look at the page you linked to but it looks like you have changed themes? In order to help you out we need to be able to see the actual problem.

    LG,
    Rikard

    #1017808

    Hi Rikard,

    thank you for your response.

    Yes, I have changed the theme. I also decided that i don’t want to keep the Enfold theme. I am not happy with the Theme. For me it is to bloated.

    So, please cancel my order and refund my money.

    Thank you very much

    Karsten

    #1018107

    Hi Karsten,

    Thanks for the update, please request for a refund with Envato and we’ll approve it once they have processed your request.

    Best regards,
    Rikard

    #1018690

    Hi Rikard,

    where could I request a refund with Envato?

    Please give me the link?

    Thank you

    Karsten

    #1018829

    Hi,

    Please try here: http://themeforest.net/refund_requests/new

    Best regards,
    Rikard

    #1020352

    Hi Rikard,

    did you already refund my money?

    #1020738

    Hi,

    Refund requests are reviewed by Kriesi and accepted or rejected depending on the case.
    We will ask him to check refund requests.

    Regards,
    Yigit

    #1020843

    Ok, thank you

    Hope to hear from Kriesi soon

    #1021270

    Did Kriesi already refund my money?

    #1022376

    Hi,

    You will be notified from Envato if that will go through.

    Thank you

    Best regards,
    Basilis

    #1034793

    Hello, I still not got my refund yet.

    Why do I need to fight for my refund like this? Why don’t you accept that I don’t want to use this theme.

    Again I ask you to refund my money.

    Thank you

    Karsten

    #1035849

    Hi,

    We do process all the refunds if we see that the file is not downloaded, but if the file is downloaded that is not a part of the refund process unfortunately.

    Best regards,
    Basilis

    #1041176

    Hi Basils,

    are you kidding?

    It is your problem to offer a test trial of licence agreement so that you can control the usage of your theme.

    I repeat: I don’t use your theme which is not good for me.

    I ask you again to refund my money. What is wrong with your company? Are you cheaters?

    I have never seen such a bad customer support like I experience here with kriesi.

    So again, I want my money refund immediately!

    I am very upset with your service.

    Regards,

    Karsten

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