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  • May 13, 2024 at 1:36 pm #1443244
    Hogne Vevle
    Guest

    Hello,

    I represent Webhuset AS (webhuset.no), a web hoster in Norway. One of our clients is having trouble using Enfold, more specifically when trying to install demo content.

    The download is attempted from https://kriesi.at/themes/demo-downloads/download/417/ , but it seems you have blocked the IP of our web server (the connection times out). We have verified this by trying the download manually from a secondary IP on the same server, which then succeeds without an issue.

    The IP which appears to be blocked by you: 31.24.128.58

    Please advise on how we can proceed to resolve this issue.

    Best regards
    Hogne Vevle
    Webhuset AS

    May 21, 2024 at 1:16 pm #1444916
    Yigit

    Hi Hogne,

    I’m sorry for the delayed response.

    I contacted our hosting provider to check if your IP is blocked.

    As far as I know, our hosting provider’s security system automatically blocks IP addresses if it detects brute-force-like requests. This might have been the case. We’ll give you an update once we hear from them.

    In the meantime, does the manual demo import ( https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo ) work for you?

    Regards,
    Yigit

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