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Viewing 12 posts - 1 through 12 (of 12 total)
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  • May 14, 2018 at 4:43 pm #956522
    P-Focused1412

    Hello support,

    Today I ran the theme update (in a normal way). And normally I don’t run into any problems, certainly since I have the child theme installed.

    However, now I got the message that the update could not be installed and the old theme could not be removed. I did not save the exact message.
    But now the total theme installation is not visible anymore and my page automatically swiched to the Twenty Seventeen theme of WordPress.

    How can this be solved!! This is a major problem!

    May 14, 2018 at 4:50 pm #956525
    Yigit

    Hi,

    Please login to WP dashboard and go to Appearance > Themes to switch the theme back to Enfold.

    Also, could you please try re-updating the theme via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Yigit

    May 14, 2018 at 4:56 pm #956529
    P-Focused1412

    Dear Yigit,

    Thanks for your quick reply.

    Unfortunately the (adult) Enfold theme has disappeared from my themes menu

    And besides that I updated the theme in the normal way as I was used to do.

    May 14, 2018 at 4:59 pm #956531
    Yigit

    Hey,

    Could you please try uploading the theme once again – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#dashboard-install ?
    If you would like us to check it, please post FTP and WP admin logins here privately.

    Cheers!
    Yigit

    May 14, 2018 at 5:09 pm #956535
    P-Focused1412

    Hey,

    Installation has failed, because the theme-folder already exists.

    Kind regards,
    Erwin van Gestel
    P-Focused

    May 14, 2018 at 6:03 pm #956575
    Yigit

    Hi,

    Thanks but could you please post login credentials here privately? We do not keep data on that email and use it as dummy email.

    Regards,
    Yigit

    May 14, 2018 at 6:10 pm #956579
    P-Focused1412
    This reply has been marked as private.
    May 14, 2018 at 6:14 pm #956582
    Yigit

    Hey,

    Seeing the issue, we will need FTP logins as well to access theme files on your server. Could you please post them as well?

    Best regards,
    Yigit

    May 14, 2018 at 6:16 pm #956585
    P-Focused1412
    This reply has been marked as private.
    May 14, 2018 at 6:41 pm #956594
    Yigit

    Hi,

    Parent theme was broken. I deleted it and uploaded once again via FTP and activated child theme. Please review your website.

    Cheers!
    Yigit

    May 14, 2018 at 6:43 pm #956597
    P-Focused1412

    Hi,

    Thank you. It looks ok again. Some adapations to the menu, but that is easy to do.

    Kind regards,

    Erwin

    May 14, 2018 at 6:45 pm #956599
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 12 posts - 1 through 12 (of 12 total)
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