Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1410466

    Hey there,

    At my Clients Pages I see a huge Code Block above the Avia Builder and I have no Idea how I can delete it.
    Please look at the Screenshot-video.
    I updated the theme and the wordpress and nothing changes.

    Do you know why this happens?

    Cheers
    Monika

    #1410552

    Hey Monika,

    Thank you for the inquiry.

    We may need to access the site in order to check the issue further. Please provide the admin account info in the private field. In the meantime, you can try setting the builder to debug mode, which will allow us to access the shortcodes in the page.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Best regards,
    Ismael

    #1410558

    Hey Ismael,

    that would be great thank you!
    The Login is in the private section.

    Cheers
    Monika

    #1410621

    Hi,
    This is due you using an outdated version of the theme, you are using v4.7.3, please update to v5.6.2
    This version also had an issue with the Envato private token so you will need to manually update.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    #1410685

    Thats nice, thanks for the detailed instruction.

    THAT WORKED!
    :D
    Have a nice day
    Monika

    #1410693

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 6 posts - 1 through 6 (of 6 total)
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