Viewing 9 posts - 1 through 9 (of 9 total)
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  • November 23, 2018 at 2:46 pm #1036967
    Monique

    Hi there,

    When editing the text in the Avia layout builder on a new or preexisting page, clicking the Save button doesn’t work. Edits do appear in the Preview section of the popup element editor, but the editor doesn’t disappear when clicking the Save button. Also, the cross in the editor doesn’t respond either.

    Is there a way to fix this? I really need to make some important changes to my site soon!

    Thanks in advance.

    November 23, 2018 at 8:27 pm #1037108
    Victoria

    Hey Monique,

    Which page should we be looking at?

    Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:

    Advanced layout builder

    Best regards,
    Victoria

    November 23, 2018 at 8:49 pm #1037121
    Monique
    This reply has been marked as private.
    November 26, 2018 at 10:06 pm #1037795
    Victoria

    Hi Monique,

    Can you please tell us the exact steps to reproduce the issue?

    Best regards,
    Victoria

    November 27, 2018 at 8:42 pm #1038190
    Monique
    This reply has been marked as private.
    November 29, 2018 at 12:55 pm #1038920
    Victoria

    Hi Monique,

    Please disable JetPack and Scurrri and see if the issue persists.

    Best regards,
    Victoria

    November 29, 2018 at 7:21 pm #1039119
    Monique
    This reply has been marked as private.
    November 30, 2018 at 3:55 pm #1039349
    Monique
    This reply has been marked as private.
    November 30, 2018 at 4:26 pm #1039359
    Victoria

    Hi Monique,

    Looks like it was an issue in that version of the theme. You need to update the theme, in later versions, the error is gone.
    https://kriesi.at/support/topic/editor-element-live-preview/

    If you need further assistance please let us know.
    Best regards,
    Victoria

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