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  • August 2, 2021 at 9:18 am #1313854
    MBOwebadmin

    Hi,

    I have been struggling with editing web pages under the enfold theme on my site for almost a year now. I haven’t contacted you as we had an issue with updating the PHP (now fixed). I have two problems. Firstly the drag and drop (of layout elements, content elements etc) feature of Avia Layout Builder does not work when I am editing a page. It only works for new pages. Once I have stopped and saved a new page… and then come back to it later then the drag and drop feature stops working.

    The second way it does not work is that when I edit an existing text box… nine times out of ten I cannot see the existing text…. the box is blank…. even though when I go back to looking at the whole page there is clearly text there. Sometimes when I swap between visual and text modes I can see it but it is quite random.

    The website is running on an up to date bitnami software stack on AWS. The other major plugins we use are WooCommerce and the cozmoslabs profile builder and paid membership subscriptions.

    Enfold version 4.8.5
    PHP version 7.4.15
    Wordpress version 5.8

    Happy to provide credentials etc if you think you can help

    regards

    James

    August 3, 2021 at 11:52 am #1314130
    Rikard

    Hey James,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please update the theme to 4.8.6: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    August 3, 2021 at 1:28 pm #1314167
    MBOwebadmin
    This reply has been marked as private.
    August 5, 2021 at 5:15 am #1314564
    Rikard

    Hi,

    Thanks for that. The login details seem to be working, but I’m getting blocked by Wordfence:

    Your access to this site has been limited by the site owner
    Your access to this service has been limited. (HTTP response code 503)

    If you think you have been blocked in error, contact the owner of this site for assistance.

    If you are a WordPress user with administrative privileges on this site, please enter your email address in the box below and click “Send”. You will then receive an email that helps you regain access.

    I’m not sure which countries or IP ranges you have blocked, but if you could allow the countries in private, then we should be able to access your site.

    Best regards,
    Rikard

    August 5, 2021 at 7:03 am #1314571
    MBOwebadmin
    This reply has been marked as private.
    August 7, 2021 at 3:38 am #1314926
    Rikard

    Hi,

    Thanks for that, we have access to the site now. I tried editing a few pages, but it looks to be working as it should on my end. Could you post direct links to example pages which you are having problems with please?

    Best regards,
    Rikard

    August 8, 2021 at 11:26 pm #1315175
    MBOwebadmin

    Hi Rikard,
    many thanks for looking at it. Did you need to make any changes to get it to work? In the last few days we have tested od pages and new and they are both working exactly as they should…. which is the first time that has happened since the website was built 18 months to two years ago! I am not quite sure what changed to improve things but it working and you can close this one!

    Many thanks again

    James

    August 10, 2021 at 5:16 am #1315932
    Rikard

    Hi James,

    Great, I’m glad to hear that everything is working as it should now. We didn’t change anything on your site, so I’m not sure what could have been going wrong. We’ll keep this thread open for you, in case you should experience similar problems in the future.

    Best regards,
    Rikard

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