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Viewing 26 posts - 1 through 26 (of 26 total)
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  • July 19, 2018 at 12:02 pm #987348
    koen_dieren

    Hi,

    On my http://tineriapp.com/ website the layout builder stopped working specifically for the homepage (was working fine before). The loading icon just keeps spinning.

    Theme, plugins and WordPress updated to the latest version
    PHP 7.0
    Have tried deactivating all plugin

    July 20, 2018 at 7:01 am #987706
    Rikard

    Hey koen_dieren,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 20, 2018 at 4:46 pm #987906
    koen_dieren
    This reply has been marked as private.
    July 21, 2018 at 7:10 am #988125
    Rikard

    Hi,

    Thanks for that, though the login details are not working. Could you check and verify please?

    Best regards,
    Rikard

    July 21, 2018 at 9:28 pm #988227
    koen_dieren

    Sorry!

    July 22, 2018 at 6:45 am #988284
    Rikard

    Hi,

    Thanks for that, I get the same result on my end when editing your front page. You are getting a 404 error on the admin-ajax.php WordPress file. Did you add anything in particular when this started happening? I created a test page as well, but the same thing is happening there unfortunately.

    Best regards,
    Rikard

    July 23, 2018 at 10:39 am #988639
    koen_dieren

    Hi Rikard,
    Have not done anything unusual. Could it be the server settings?
    Best,
    Koen

    July 23, 2018 at 6:37 pm #988813
    Victoria

    Hi Koen,

    Yes, it can be the server settings or some security plugin settings.

    Best regards,
    Victoria

    July 23, 2018 at 8:28 pm #988878
    koen_dieren

    Hi Victoria,

    Have deactivated all the plugins and the issue is not fixed. Also checked if the server settings are of the minimal requirement and they are.

    Have also followed all instructions from: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#troubleshoot to no avail.

    What can I do next?

    July 26, 2018 at 11:16 am #990183
    Ismael

    Hi,

    This is what we get in the console when we try to edit the page.

    /wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 404 (Not Found)

    Please ask your hosting provider if the “wp-admin/admin-ajax.php” file is being blacklisted by the “mod_security” rule. It doesn’t exist or is not accessible at the moment.

    Best regards,
    Ismael

    July 26, 2018 at 7:25 pm #990365
    koen_dieren

    Thanks that fixed my issue.

    July 26, 2018 at 9:42 pm #990460
    Victoria

    Hi koen_dieren,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    November 16, 2018 at 7:21 am #1034307
    ERS
    This reply has been marked as private.
    November 16, 2018 at 8:10 am #1034321
    Ismael

    Hi,

    @ERS: Please create a new thread and provide the site url with the login credentials. Make sure that the site is running on Enfold v4.5 and that the Appearance > Editor panel is accessible.

    Best regards,
    Ismael

    November 16, 2018 at 9:12 am #1034332
    ERS

    Hi Ismael,

    We’re not able to find the link to create the new thread please send us the link…

    The site is running on Enfold Version: 3.5.2

    Kindly inform how we can update the version. Also, the Appearance > Editor panel is accessible.
    After we update the version will it affect the current site in any way?

    Regards
    ERS

    November 17, 2018 at 6:39 am #1034660
    Rikard

    Hi ERS,

    There is a very large button on top of each sub forum to create a new thread, or you can click this link: https://kriesi.at/support/forum/enfold/#new-post

    You are running a very old version of the theme, please update to 4.5: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Please note that you might have to delete the old version before you upload the new one in order for it to install properly, or use a plugin like this in order to upload the new zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/.

    Best regards,
    Rikard

    December 8, 2018 at 6:59 pm #1042521
    bluerhinocreative

    Good morning,

    I am building two sites for clients using enfold. The avia layout builder is not working on either site.

    Kevin

    December 9, 2018 at 7:12 am #1042679
    Rikard

    Hi Kevin,

    Please try updating to the latest version of the theme which is 4.5.1: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    December 9, 2018 at 8:07 pm #1042801
    bluerhinocreative

    I just purchased a new license and the theme updating is not working..

    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    Kevin

    December 10, 2018 at 6:12 am #1042920
    Rikard

    Hi Kevin,

    Please refer to this: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#how-to-generate-a-envato-personal-token

    Best regards,
    Rikard

    December 10, 2018 at 5:46 pm #1043205
    bluerhinocreative

    Thank you. Token worked this time. Still having issues with the avia layout builder not allowing me to enter text or edit text.

    Kevin

    December 11, 2018 at 11:44 pm #1044049
    bluerhinocreative

    I am still having the same issues with my two installs of Enfold where the Avia Layer Builder is not working… The site and access is below. I repurchased the theme (Token Below) did everything listed

    Thanks

    Kevin

    December 11, 2018 at 11:52 pm #1044053
    bluerhinocreative

    When I try to used the layout builder I get a blank screen and this message:

    It seems you are currently adding some HTML markup or other special characters. Once all HTML tags are closed the preview will be available again. If this message persists please check your input for special characters and try to remove them.

    Kevin

    December 13, 2018 at 6:08 am #1044705
    Ismael

    Hi,

    Do you see the error on every page? The classic editor is enabled when I check the site.
    Try to deactivate that plugin temporarily and then disable the Performance > File Compression settings. Let us know if the issue persists.

    Best regards,
    Ismael

    December 13, 2018 at 5:52 pm #1044952
    bluerhinocreative

    I was able to get it working on all my sites by uploading the classic editor plugin.

    Kevin

    December 14, 2018 at 10:58 am #1045197
    Ismael

    Hi,

    Alright. You won’t be needing that plugin on version 4.5.1 but you can keep it there if you’re not planning to use the new block editor.
    Please feel free to open a new thread if you need anything else.

    Best regards,
    Ismael

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