Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 10, 2020 at 5:33 pm #1236469
    woogie07

    Hi,

    I am running a client website with Enfold version 4.2 on WordPress Version 5.3.4.

    I have an issue with the Avia Layout Builder. In Element Preview any text that has been created does not show on the visual display when you try and edit. It shows on the text as code.

    Is this a conflict between the theme and WordPress?
    Do I need to do a theme update to fix? I am reluctant to do this live as it may break the site. Is there a better way to do theme and plugin updates that do not effect the live site?

    Also, can you turn off the WordPress Blocks editor as this displays all the blocks for the page on every page and I have to scroll down to Avia Layout Builder – when I edit a page in admin?

    Thanks

    August 11, 2020 at 8:44 am #1236614
    Rikard

    Hey woogie07,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.2) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    August 11, 2020 at 9:03 am #1236618
    woogie07

    Hi

    Thanks for the feedback.

    As per my initial post, I am reluctant to update the theme live in case it breaks.
    I guess the only other way is to take the site elsewhere and update the theme?

    Also, as per my initial post – can you turn off the WordPress Blocks editor as this displays all the blocks for the page on every page and I have to scroll down to Avia Layout Builder – when I edit a page in admin?

    Thanks

    August 12, 2020 at 6:24 am #1236839
    Rikard

    Hi,

    Thanks for the update. If you want to test the update first then I would suggest that you copy the site to a staging environment first and update there. If you want to turn off the block editor then you can add this to your functions.php file:

    // disable for posts
add_filter('use_block_editor_for_post', '__return_false', 10);

// disable for post types
add_filter('use_block_editor_for_post_type', '__return_false', 10);

    Best regards,
    Rikard

    August 12, 2020 at 10:49 am #1236926
    woogie07

    Thanks

    I presume I add this coding to the php file suggested?

    Thanks
    Marcus

    August 13, 2020 at 5:56 am #1237261
    Rikard

    Hi Marcus,

    Yes, please add it to functions.php.

    Best regards,
    Rikard

    October 7, 2020 at 2:37 pm #1251165
    woogie07

    Hi,

    I have read several issues with sites breaking if you update the theme and wordpress and I do not want to risk this live. Would this be something that your developer could look at for me to fix, or do you have the facility to take the site into your own staging environment and update/test before its done live?

    I am reaching out for help.

    Thanks
    Marcus

    October 8, 2020 at 9:11 am #1251349
    Rikard

    Hi Marcus,

    If you open the functions.php file via your FTP client and add the code that way, then you can simply remove the code if it should break your site. Please try that out. We don’t have the possibility to set up a staging site for you unfortunately.

    Best regards,
    Rikard

    October 16, 2020 at 11:12 am #1253233
    woogie07

    Hi Rikard,

    Thanks for the feedback.
    Your comment on the php was only relating to turning the wordpress block editor off.

    Going back to fixing my initial problem, your recommendation to update the theme, I still have the issue of what is the best solution if I do not have a staging environment. Eg. If I update it live and the site breaks?

    What would you recommend?

    eg.
    1/ Back-up the current site (wordpress and database)
    2/ Download the latest enfold theme wordpress files
    3/ In ftp drag the new Enfold WP files from the above into the existing theme enfold folder: wp_content > themes > enfold (and replace the files already in there).

    If performing the above theme update breaks the site, then I replace the wordpress files within the theme with older back-up one and also database within php-may-admin on the server?

    It is a shame that you do not offer a service to help from the developer as I have come across many colleagues who use Enfold and have had issue when they have uploaded the updated theme.

    I look forward to your reply.

    Thanks
    Marcus

    October 17, 2020 at 12:16 pm #1253465
    Rikard

    Hi Marcus,

    I would advise that you use a plugin to create a backup, you can do it manually, but I think it’s easier using a plugin.

    After you have a backup then you can upload the new version of the theme to a folder called enfold_new for example. Once the upload is done then you can activate it under Appearance->Themes in WordPress. If your site should break after that, then you can simply activate the old version back in the same place.

    I’m not sure what you mean is a shame that we don’t offer, we are providing support for you here, aren’t we? We can’t be expected to be your webmaster simply because you own a license of the theme. I don’t think Enfold is any more prone to breaking at updates if you compare to a similar theme. I have personal sites which run it, and I’ve never had any problems during updates.

    Best regards,
    Rikard

    October 18, 2020 at 12:36 pm #1253594
    woogie07

    Hi Rikard,

    Thanks for the feedback. I will try this.

    If the update breaks the site, and I switch back to the old theme, would I also need to re-upload the backed up database?

    Thanks
    Marcus

    October 19, 2020 at 6:56 am #1253819
    Rikard

    Hi Marcus,

    No, you should not have to do anything related to the database.

    Best regards,
    Rikard

    November 3, 2020 at 11:40 am #1257945
    woogie07

    Hi,

    I am going to try the theme update this week inline with your advice.

    On another note, is there a preferred plug-in for Enfold that creates a pop-up or light box on the homepage? Or can you create a pop-up within the theme?

    Thanks
    Marcus

    November 5, 2020 at 3:40 pm #1258630
    Yigit

    Hey Marcus,

    You can attach “?iframe=true” (without double quotes) to the end of your link to open it in a modal window. If you have a specific scenario in mind, please let us know so we can share the instructions :)

    Best regards,
    Yigit

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