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When proceeding to edit one of my pages, the layout builder does not seem to be responding. When I open a page to edit, the loading wheel of death goes on for days. Happens on both existing pages and when I create a new page. I am hoping this is an easy fix as I am not a developer and inherited the website I am trying to edit. (No idea who built it, all I was given is the wordpress.org login). PLEASE HELP!
Hey Cliffy1980,
Thanks for the login details, your problems are likely due to running an old version of the theme. Could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Please note that you might have to delete the old version of the theme before uploading the new one in order for it to install correctly.
Best regards,
RikardI have tried to update the theme and receive this error:
‘An error occurred while updating Enfold: Download failed. A valid URL was not provided.’
Hi,
Maybe the issue is caused by a known bug in the themeforest api. To fix it use the theme editor (Appearance > Editor) and edit Enfold. Go to enfold/framework/php/auto-updates/ and open the class-pixelentity-theme-update.php file. Clear the entire file (remove the code) and copy the entire code from here https://pastebin.com/raw/epetJ1SG into the blank file. Afterwards save the file and the update should work.
You can also use ftp to update the file. Save the code from here: https://pastebin.com/raw/epetJ1SG to a file called class-pixelentity-theme-update.php. Then connect to your server via ftp, go to the directory wp-content/enfold/framework/php/auto-updates/ and overwrite the class-pixelentity-theme-update.php with the updated file you created before.
Best regards,
Dude
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