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  • April 28, 2022 at 7:48 pm #1349877
    funk_doobie

    Avia Layout Builder will not load on my “home” page when I try and edit it it just loads forever and nothing happens. The strange thing is if I go to other pages and try to edit using Avia Layout Builder works fine. This issue has appeared after the latest update

    • This topic was modified 2 years, 6 months ago by funk_doobie.
    April 29, 2022 at 9:38 am #1349919
    Nikko

    Hey funk_doobie,

    I think the issue on that specific page is listed here: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#layout-builder-is-not-loading-properly (under this heading, Troubleshoot: Text Block element not loading)
    Please enable debug mode on your site: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and you should see a bunch of shortcodes, copy all of it and make a backup then try to add those shortcodes by section so you can identify which section is causing the issue and try to narrow down the cause of the issue.

    Best regards,
    Nikko

    April 29, 2022 at 8:38 pm #1349991
    funk_doobie

    Thank you Nikko for the prompt reply, I added the new setting as you instructed,
    1) deleting cache
    2)set page memory limit
    3)reinstall theme
    4) checking on different web browsers
    nothing has worked so far

    the second step in which i must copy short codes after debugging menu in enabled is confusing. I have not tried that, because im sort of a newbie but i have included my details if you can help with that

    April 30, 2022 at 8:11 am #1350015
    Nikko

    Hi funk_doobie,

    I have enabled Debug Mode (you should see the shortcodes) and I have found out that the word Select produces this error in the web console:

    Error 406 - Not Acceptable
Generally a 406 error is caused because a request has been blocked by Mod Security. If you believe that your request has been blocked by mistake please contact the web site owner.

    Please contact your hosting providers and ask them to whitelist the word mentioned and that should fix the issue.

    Best regards,
    Nikko

    April 30, 2022 at 6:41 pm #1350060
    funk_doobie

    You’re amazing! thank you Nikko,

    everything is working now after whitelisting the word “select”

    :)

    one last request could you disable debug mode

    thank you!

    • This reply was modified 2 years, 6 months ago by funk_doobie.
    April 30, 2022 at 10:17 pm #1350078
    Mike

    Hi,
    Glad Nikko was able to help, I disabled the debug mode, please check. Shall we close this thread then?

    Best regards,
    Mike

    May 1, 2022 at 12:24 am #1350098
    funk_doobie

    Yes plz do

    thank you for solving my issue

    regards

    May 1, 2022 at 9:30 am #1350107
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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