Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • November 5, 2020 at 8:18 pm #1258717
    gcook124

    Hi, my Avia Layout Builder has stopped functioning.
    The Layout, Media, Content icons remain gray and wont drag into the design area.
    I have tried multiple browsers.
    Any ideas on what I need to do to fix?

    Thank you.

    November 5, 2020 at 11:19 pm #1258760
    Victoria

    Hey gcook124,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 5, 2020 at 11:29 pm #1258763
    gcook124

    Sure. See below
    Thanks!

    November 7, 2020 at 8:05 am #1259011
    Rikard

    Hi,

    Thanks for the login details, does your site have a URL as well?

    Best regards,
    Rikard

    November 9, 2020 at 5:27 pm #1259299
    gcook124
    This reply has been marked as private.
    November 10, 2020 at 6:11 am #1259471
    Rikard

    Hi,

    Thanks for that, I see the same problem on my end as well. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If that doesn’t help then please try deactivating all plugins to see if there is a conflict coming from any of them.

    Best regards,
    Rikard

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