Avia Layout Builder is not working after upgrade to WP 5.3.2 - Support

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February 25, 2020 at 3:44 pm #1187729
onlinerin
Participant
Avia Layout Builder is not working after upgrade to WP 5.3.2

Is there any help for my problem?

Thank you
- This topic was modified 4 years, 10 months ago by onlinerin.
February 25, 2020 at 10:15 pm #1187860

Victoria
Inactive Moderator

Hey Nicola,

Could you please attach some screenshots of the issue?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

March 1, 2020 at 8:38 pm #1189254

onlinerin
Participant

This reply has been marked as private.

March 2, 2020 at 6:11 am #1189345

Rikard
Keymaster

Hi,

Thanks for the login details. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.3) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

After you have updated then try to activate the Classic Editor in the main page of the theme options.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard
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