Avia Layout builder error

Hey shihanze,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi shihanze,

Thanks, I see you are using PHP 5.6, can you try to switch to PHP version 7.3?
Let us know if this helps.

Best regards,
Nikko

Hi shihanze,

I have inspected it further and I think the problem is within your server.
I was getting 404 Error (Not Found) in admin-ajax in the console when trying to Save.
I tried to do some tweaks in Appearance > Theme Editor to check what’s causing it but I could edit anything except CSS files.
Switching to default WordPress theme doesn’t work as well and the same issue still persists.
To know what I’m talking about, please do the following:

1. In your WordPress Dashboard, go to Appearance > Themes, switch to TwentyTwenty
2. Go to Appearance > Editor, select Theme Header (header.php) (located on the sidebar)
3. Right-click on any part of the page the click Inspect then click the Console tab
4. In header.php (line 3), add a single dot (or any text) after * Header file for the Twenty Twenty WordPress default theme. (this won’t affect the site as it’s just a comment/note)
5. Click Update File button

You should get this message:

Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

But in the console, it will say this (changed website name):

POST https://website.com/wp-admin/admin-ajax.php 404 (Not Found)

Re-installing your WordPress version didn’t fix or even using a file manager plugin to replace files didn’t work as well.
Please try to talk with your hosting provider regarding the issue (you can use the default WordPress theme just to prove that it isn’t a theme issue but server settings issue or a security one.

Best regards,
Nikko

Hi shihanze,

Thanks, I will look into it but I’m not an expert with servers, I’ll just try to find whatever I can get to help with the issue.
We’ll wait for the credentials then.

Best regards,
Nikko

Hi shihanze,

I apologize I wasn’t able to login this weekend.
As for the screenshot, you should be able to provide it with the instructions given above.
I could still try some things but I will need the temporary login extended.
If you do wish for a refund then please do a Refund Request in envato as they handle all the sales-related matter, once it’s initiated and passed over to us, we will process it.

Best regards,
Nikko

Hi Shihan,

I’m glad you switched to another server and happy to hear everything is working properly.
Just let us know if you need further assistance.

Best regards,
Nikko