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Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 31, 2018 at 9:23 pm #964957
    Jota_jota

    Hi, The Avia Builder stopped working. What can I do?

    May 31, 2018 at 11:17 pm #965005
    Jordan Shannon

    Hey Jota_jota,

    Please provide more context to the question. Are you using the latest version of Enfold? Have you tried disabling all active plugins to see if the issue resolves.

    Best regards,
    Jordan Shannon

    June 1, 2018 at 6:29 pm #965510
    Jota_jota

    Hi Jordan Shannon

    It’s a website that was not been updated for 4 years until last January when I updated some small things. Last may I updated the plugins and the theme and from than on I couldn’t update anything else. When I try to edit a page it stays on wait forever. Also can’t add any new pages.

    Best regards

    Jota_Jota

    June 1, 2018 at 6:40 pm #965515
    Jota_jota

    Forgot to tell that I tried disabling all the plugins
    Thanks
    Jota_Jota

    June 1, 2018 at 7:54 pm #965536
    Jordan Shannon

    Hi,

    What version of PHP are you running? If possible, please update it to PHP7 or as close to it as possible. Since you haven’t updated in a while this may be the root of your troubles.

    Best regards,
    Jordan Shannon

    June 1, 2018 at 10:48 pm #965589
    Jota_jota

    Hi,

    Updated and nothing happened.

    Kind regards

    • This reply was modified 6 years, 6 months ago by Jota_jota.
    June 2, 2018 at 12:27 am #965616
    FZuniga

    I was having a problem with the Avia Layout Builder with the spinning icon that never stopped. So I deactivated my plug-ins and then reactivated them one by one and I no longer have a problem. That doesn’t really seem to be a logical solution but it worked.

    June 2, 2018 at 8:21 am #965733
    Jota_jota

    Yeah, it’s the same problem but unfortunately that solution didn’t work. Thanks anyway

    June 2, 2018 at 12:47 pm #965839
    Rikard

    Hi Jota_jota,

    I’m not sure exactly what you updated, the theme or PHP version? Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 5, 2018 at 6:16 am #966976
    Jota_jota

    Did you ever check the website?
    I don’t know if I should upgrade it with the new theme upgrade before you. do it.

    Thanks
    Jota_Jota

    June 5, 2018 at 9:01 am #967079
    Rikard

    Hi,

    Thanks for that, you are running a very old version of the theme which is not compatible with the version of WordPress you are running. Could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Make sure to keep proper backups of your site in case you should run into problems.

    Best regards,
    Rikard

    June 11, 2018 at 8:07 pm #971367
    Jota_jota

    Hi,

    Just letting you know the problem is solved with the new version of the theme,

    Thanks

    June 11, 2018 at 8:18 pm #971369
    Jordan Shannon

    Hi,

    I’m glad this is now resolved for you. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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