Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 28, 2020 at 3:57 pm #1233762
    Luisgasser

    Hi,

    if i open my startpage in the backend the Avia Layout Architect doesn’t load. (just on this sit). Everother page the the Avia Layout Architect loads normaly.

    It’s not a plugin problem. I had deactivate all plugins – same problem.

    WP Version: 5.4.2
    Enfold Version: 4.7.4

    Thank you for helping!

    • This topic was modified 4 years, 3 months ago by Luisgasser.
    July 31, 2020 at 3:58 am #1234277
    Rikard

    Hey Stefan,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please enable debug mode so that the content of the problem page can be copied to a new page so that we can investigate a bit further: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    July 31, 2020 at 4:27 pm #1234386
    Luisgasser

    The Login infos are in private Content

    August 3, 2020 at 8:04 am #1234739
    Rikard

    Hi,

    Thanks for that. The login details are not working though, please check and verify:

    Fehler: Das Passwort, das du für den Benutzernamen Tiroloptik eingegeben hast, ist nicht korrekt.

    Best regards,
    Rikard

    August 3, 2020 at 1:27 pm #1234834
    Luisgasser

    die neuen Zugangsdaten sind wieder im private content

    August 5, 2020 at 4:37 am #1235285
    Rikard

    Hi,

    Thanks for that. I see that you are getting a 400 error on the admin-ajax.php WordPress file. I’m not sure exactly why though. First off, could you try updating the theme to the latest version (4.7.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also make sure that you update WordPress to the latest version. If that doesn’t help then please activate debug mode so that we can copy your content to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can activate debug mode for you if you give us permission to do so.

    Best regards,
    Rikard

    August 5, 2020 at 2:23 pm #1235430
    Luisgasser

    thank you for helping! After updating the theme the problem is fixed

    August 5, 2020 at 11:03 pm #1235543
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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