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  • August 31, 2020 at 2:40 pm #1242192
    bicounet

    Hello,
    I am currently:
    Wordpress: 5.5 – fr_FR
    Enfold: 4.7.6.3
    PHP: 7.2.33
    Web browser : Firefox 79, or Chromium 84.0.4147.135
    When I edit an old page created with the Avia tool,
    this one runs permanently, and i can’t edit my page.
    This is reproduced on all my pages and articles built with avia.
    Thanks for your help.

    • This topic was modified 4 years, 3 months ago by bicounet.
    September 1, 2020 at 9:15 am #1242438
    Nikko

    Hey bicounet,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    September 1, 2020 at 10:48 am #1242466
    bicounet

    temporary account. create.
    the private section the URL :

    • This reply was modified 4 years, 3 months ago by Nikko. Reason: security
    September 1, 2020 at 11:40 am #1242482
    Nikko

    Hi bicounet,

    Thanks for giving us admin access.
    I have checked it and can see many js errors in the web console and have found out that the issue is caused by the Essential Grid plugin.
    After installing and activating https://wordpress.org/plugins/enable-jquery-migrate-helper/ the errors were gone and the page builder is working properly.

    Best regards,
    Nikko

    September 1, 2020 at 4:58 pm #1242555
    bicounet

    thank you so much
    Best regards,

    September 2, 2020 at 12:32 am #1242615
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    September 2, 2020 at 10:30 am #1242757
    bicounet

    No thanks. We can close this subject.

    September 2, 2020 at 10:35 am #1242760
    Nikko

    Hi bicounet,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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