Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 13, 2023 at 12:30 am #1378504
    acscreativenew

    HI, So i’m seeing some odd things with my builder. Most of the time it does not load anymore just on my homepage. The Front end still looks fine but my elements will not load in the backend. When i added support for the debugger it shows up but once i remove it it goes away again. Think you can help me out here.

    Its only happening on the “home” page within WordPress

    i have also noticed that it does load sometimes but only sometime, normally if i click update and the page saves it goes away again.

    January 13, 2023 at 8:40 am #1378533
    Ismael

    Hey acscreativenew,

    Thank you for the inquiry.

    We get the following errors from the admin-ajax.php file when editing the home page. Did you add any custom scripts, shortcodes or tags in the home page? 

    Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
admin-ajax.php:1

    `

    Please try to deactivate the plugins temporarily, see if it helps.

    Best regards,
    Ismael

    January 13, 2023 at 3:20 pm #1378603
    acscreativenew

    no i have not added anything to the homepage, you can see i just started to build it out.

    January 13, 2023 at 10:06 pm #1378649
    Rikard

    Hi,

    Creating a new page seems to render the exact same server problem, I’m not sure why though. Could you share server error logs with us please? You could also try to deactivate all plugins and remove any custom code, to see if that makes any difference.

    Best regards,
    Rikard

    January 16, 2023 at 6:49 pm #1378945
    acscreativenew

    So it seem to be when i deactivate the plugin “Events Ticket Pro” the page builder works again.

    I have opened up a ticket with Events Calendar Plugin but think you should know about this too as i know you have built in support for Events Calendar Pro within Enfold.

    Thanks

    January 17, 2023 at 6:45 am #1388007
    Ismael

    Hi,

    Thank you for the update.

    We tried to activate the Event Tickets Plus again and update the Event Tickets plugin from 5.5.5 to 5.5.6, but we immediately got an error. The error info has been sent to your email. The plugin update went through when we deactivated the Event Tickets Plus again, which might mean that the plugin contains buggy code, which is also affecting the layout builder.

    Best regards,
    Ismael

    May 17, 2023 at 8:58 am #1407712
    acscreativenew

    Hi,

    So I wanted to open this back up as im having the same issue again. I can not get the page builder to load on bigger pages. They work just fine on smaller pages but like my page “home” the builder will not load. admin-ajax.php fails to load.

    I have disabled all the plugins and I still get the same error.

    I also see the theme is causing some PHP errors that probably need to be looked at.

    [17-May-2023 06:38:57 UTC] PHP Warning: Undefined property: stdClass::$theme_location in /home/xcal/public_html/wp-content/themes/enfold/functions-enfold.php on line 157
    [17-May-2023 06:39:00 UTC] PHP Warning: Undefined array key “width” in /home/xcal/public_html/wp-includes/media.php on line 1191
    [17-May-2023 06:39:00 UTC] PHP Warning: Undefined array key “height” in /home/xcal/public_html/wp-includes/media.php on line 1192
    [17-May-2023 06:39:00 UTC] PHP Warning: Array to string conversion in /home/xcal/public_html/wp-includes/taxonomy.php on line 3667
    [17-May-2023 06:39:00 UTC] PHP Warning: Array to string conversion in /home/xcal/public_html/wp-includes/category-template.php on line 1301

    May 17, 2023 at 1:01 pm #1407750
    Rikard

    Hi,

    Could you try updating the theme to the latest version (5.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    May 17, 2023 at 1:28 pm #1407751
    acscreativenew

    I have updated and im still getting the error

    May 17, 2023 at 3:30 pm #1407761
    Rikard

    Hi,

    Your site is not working at the moment:

    Error establishing a database connection

    Please fix that and let us know when it’s back.

    Best regards,
    Rikard

    May 17, 2023 at 3:33 pm #1407763
    acscreativenew

    odd im not getting that error

    May 18, 2023 at 6:39 am #1407801
    Ismael

    Hi,

    [17-May-2023 06:38:57 UTC] PHP Warning: Undefined property: stdClass::$theme_location in /home/xcal/public_html/wp-content/themes/enfold/functions-enfold.php on line 157

    The property $theme_location in stdClass is not declared in the functions-enfold.php file originally. Did you add this line? Please make sure to update the theme to version 5.6.2. Let us know if the issue persists after updating.

    Best regards,
    Ismael

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