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Viewing 13 posts - 1 through 13 (of 13 total)
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  • December 11, 2018 at 7:44 pm #1043944
    dcashion

    hi there,
    I haven’t upgraded to WP5.0 yet but the Avia Builder has stopped working. I was on Enfold 4.4 and I updated it in case it was the problem, no fix. I also disabled all the plugins on the site to see if there was a conflict and no fix. The Avia Builder is still not working so I can’t edit any pages or posts. And I have four versions of this theme on the go.

    Could somebody please take a look – I’d be very grateful. Private details below. Thanks so much

    December 12, 2018 at 9:28 am #1044203
    Rikard

    Hey dcashion,

    Please try to use this plugin: https://wordpress.org/plugins/classic-editor/

    Best regards,
    Rikard

    December 12, 2018 at 12:55 pm #1044293
    dcashion

    hi Rikard,
    Thanks for the suggestion but that hasn’t worked. I haven’t upgraded to WP5.0 yet. Is there anything else we can check?
    /D

    December 13, 2018 at 12:59 am #1044627
    Nikko

    Hi dcashion,

    Can you give us ftp access? so we can check further and try to enable error logging.
    Just post the credentials in private content.

    Best regards,
    Nikko

    December 13, 2018 at 12:56 pm #1044868
    dcashion

    Hi Nikko
    Thanks for the response. Credentials are below.
    /D

    December 13, 2018 at 2:59 pm #1044899
    kanziye

    Classic Editor

    That works for me. Thanks a lot!!!!!!!!

    December 13, 2018 at 8:49 pm #1045022
    dcashion

    Hi

    Just wondering if anyone got a chance to take a look at this for me please? Website has been uneditable now for two days.

    Thanks

    December 13, 2018 at 10:13 pm #1045037
    Defxs

    Hi,

    I have the same problem here.

    Classic editor installed. Avia Builder is not working and keeps spinning around without loading the content.

    December 14, 2018 at 2:04 pm #1045253
    Rikard

    Hi dcashion,

    You are getting a 404 error on the admin-ajax.php WordPress file though I’m not sure why the server is throwing that error. Do you know which version of PHP you are running on the server? Are we allowed to disable plugins for testing purposes?

    Best regards,
    Rikard

    December 14, 2018 at 2:04 pm #1045254
    Rikard

    Hi Defxs,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    December 14, 2018 at 2:18 pm #1045271
    dcashion

    Hi Rickard,

    The server is running 7.2.7. I already tried disabling the plugins – in fact I disabled all of them and it made no difference. The Avia Builder still did not work but feel free to disable them again if you wish.

    Should I talk to our hosting provider to see if there’s something their end that causing the 404 error?

    Thanks

    /D

    December 14, 2018 at 2:28 pm #1045282
    dcashion

    Hi Rickard

    I got onto our hosting provider again (spoke to them initially when this problem arose) and they’ve got to the bottom of it. They put some security scripts in place which was causing the 404 error. I’m sorry for wasting your time and but at least we have it resolved and it might prove useful for other users of the theme. YOu can close out the call.

    Merry Christmas to you all!

    Kind regards

    /D

    December 14, 2018 at 6:08 pm #1045364
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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