Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • March 14, 2017 at 8:33 am #760519
    gailfrancombe

    Hello,

    I have been trying to edit some pages and the Avia Editor is not working on some of my key pages. It seems to be working on some of the shorter/ simpler pages but not on the longer and more complex ones.

    I have increased the amount of storage on my site (I’m now using 107 of 240 GB so I don’t think its that). It was all working last week and I have no idea what’s happened. I haven’t added any more plug ins.

    Please can you help! I urgently need to edit a page, it’s a big week for my business.

    Thank you
    Gail

    March 14, 2017 at 8:46 am #760521
    Jordan Shannon

    Hey gailfrancombe,

    Have you tried disabling all plugins to see if it fixes it? You can then go back and activate them individually to see which one is the problem.

    Best regards,
    Jordan Shannon

    March 17, 2017 at 9:28 pm #762739
    gailfrancombe

    Hello,

    I tried deactivating all the plugins but that didn’t work. I have also updated the theme and increased the memory on my server but nothing has worked.

    Please can you help?

    Thank you
    Gail

    March 17, 2017 at 9:34 pm #762744
    Jordan Shannon

    Hi,

    Are you seeing any browser console errors from those pages?

    Best regards,
    Jordan Shannon

    March 18, 2017 at 5:46 pm #762935
    gailfrancombe

    What does a browser console error look like?

    March 18, 2017 at 10:26 pm #763001
    Basilis

    Hi!

    Please take a look here
    https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    Let us know the report

    Regards,
    Basilis

    March 19, 2017 at 4:05 pm #763217
    gailfrancombe

    Thank you. No I checked and there are no errors showing in the console. What do I do now?

    March 19, 2017 at 4:07 pm #763219
    gailfrancombe

    I have also tried in Chrome and Safari and am experiencing the same issues in both.

    March 19, 2017 at 4:52 pm #763237
    Mike

    Hi,
    I have logged in and believe you have two issues, one is a backup buddy error message:

    _private_server/schoolofnaturalskincare.com/wp-content/plugins/backupbuddy/backupbuddy.php): failed to open stream: No such file or directory in /home/gail_private_server/schoolofnaturalskincare.com/wp-includes/functions.php on line 4783
Warning: fread() expects parameter 1 to be resource, boolean given in /home/gail_private_server/schoolofnaturalskincare.com/wp-includes/functions.php on line 4786
Warning: fclose() expects parameter 1 to be resource, boolean given in /home/gail_private_server/schoolofnaturalskincare.com/wp-includes/functions.php on line 4789

    the other is with the Thrive Visual Editor that is also being used. I believe it may have corrupted the shortcode used by the Advanced Layout Editor. You could try deactivating the Thrive Visual Editor and enable the ALE debugging mode – http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/ to try to recover and fix your content. Or you could try deactivating the Thrive Visual Editor and rolling back your Revisions to before the Thrive Visual Editor.

    Best regards,
    Mike

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.