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Viewing 24 posts - 1 through 24 (of 24 total)
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  • September 22, 2020 at 11:34 am #1247584
    iftach

    Hi! Please help, on our live site this Avia Builder Element are clickable and draggable, unlike in our staging site. I cant edit my layout or add new element.
    avia builder element

    September 22, 2020 at 5:26 pm #1247671
    Victoria

    Hey iftach,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    September 22, 2020 at 5:56 pm #1247679
    EstherVie

    Hi,
    I have the same problem.
    The avia builder works with portfolio — but not with pages.
    BUT:
    If I publish the page, then avia builder works
    And it keeps working, when changing back to draft

    kind regards
    Esther

    September 22, 2020 at 6:38 pm #1247685
    iftach

    Hi Victoria,

    My employer is asking if it can be done via zoom or team viewer?

    Best regards,
    Iftach

    • This reply was modified 4 years, 1 month ago by iftach.
    September 23, 2020 at 1:27 pm #1247848
    Rikard

    Hi EstherVie,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    September 23, 2020 at 1:30 pm #1247849
    Rikard

    Hi iftach,

    It would help if we could access the backend of your site, since we can’t see error messages otherwise. If you can’t provide that then we’ll try to help out anyway, but it will be more difficult.

    First off, could you make sure that you are running the latest version of the theme (4.7.6.3)? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also make sure that you are running PHP 7.2 or higher on the server.

    Best regards,
    Rikard

    September 23, 2020 at 9:23 pm #1248008
    iftach

    Hi Rikard,
    I’m wondering why on our live site, avia builder element are clickable and draggable, unlike on our staging site.
    The version of enfold theme on our live site is 4.0.3 same with staging site. I already disable and enable plugins in the staging site it doesn’t solve my problem. I tried to update the enfold theme in the staging site and it breaks the site that is why I revert it.

    My boss is hesitant to give access, what can we do to make it work? Is it possible if could do it via teamviewer or zoom?

    Thanks.

    Best regards,
    Iftach

    September 24, 2020 at 8:25 am #1248070
    Rikard

    Hi,

    Thanks for the update. I’m not sure why that would be, but you need to update anyway since the version you are running is very old.

    The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    September 25, 2020 at 10:52 pm #1248518
    iftach

    Hi Rikard,

    I already tried to update Enfold theme to 4.7.6.3.

    It breaks our staging site. Upgrading to the latest version also doesn’t resolve the initial problem with Avia Layout Builder Element. While in the Pages the elements are still not clickable and draggable. Please see image . (https://freeimage.host/i/2APfuR)
    While in the Posts, I can access the Avia Layout Builder Elements.

    However, the avia layout builder works in the production/live site.
    Both the staging and production/live site has the same old version of enfold theme. The staging site is the exact duplicate of the live site that is why I don’t understand while I’m having trouble accessing the page builder.

    Also, when upgraded it also has a conflict with the plug-in (Header and Footer Scripts by Digital Liberation). It there a known conflict between Enfold and this plugin?

    Thanks.
    Best regards,
    Iftach

    September 27, 2020 at 6:03 am #1248749
    Rikard

    Hi Iftach,

    Thanks for the update. Would you be able to give us access to your staging site? If so then please post login details in private. Also please make sure that you are running the latest version there, as we can’t provide support for very old versions of the theme.

    I’m not aware of any conflicts with the plugin you are referring to, but if there are any, they would likely arise from the code added to either the footer or header. I would suggest that you try adding the code to the actual files instead of using the plugin if you are having problems with it.

    Best regards,
    Rikard

    October 3, 2020 at 7:00 pm #1250341
    iftach

    Hi Rikard,

    I already upgraded the enfold theme to latest version as instructed. I provided you linka of the staging and live site so you will have an idea how the updating of enfold theme breaks the staging site. Just like what I already mentioned, updating the enfold theme didn’t resolve my concern with Avia Layout Builder elements.

    Please find the following details in the private content:
    1. Username and password for staging site
    2. Staging site link
    3. Live site link

    Thank you. Hoping to hear from you soon.

    October 5, 2020 at 3:56 am #1250520
    Rikard

    Hi,

    Thanks for that. The login details for the staging site are not working though, please check and verify.

    Best regards,
    Rikard

    October 5, 2020 at 7:37 am #1250533
    iftach

    Hi Rikard,

    The access that I gave you is working, I tried it on my side. Anyway, I change the password.

    October 6, 2020 at 7:21 am #1250736
    Rikard

    Hi,

    Thanks for that, but they are still not working on my end. Please see private for what I’m trying with.

    Best regards,
    Rikard

    October 6, 2020 at 12:59 pm #1250836
    iftach

    Hi Rikard,

    I kinda weird coz in my side the account I set for you is working, Anyway may I have your email add, so I can set in your account and you can reset your password.

    Thanks

    Best regards,
    Iftach

    October 6, 2020 at 2:17 pm #1250850
    Guenni007

    i had that last week too. on my end it derives from Yoast SEO Plugin. ( https://kriesi.at/support/topic/yoast-seo-hampers-alb-usage/ )
    The meta box of Yoast SEO lays over the ALB.
    If i read the new changes of the log from Enfold 4.7.6.4 correct:

    tweak: added z-index 10 to #avia-builder and #avia_sc_parser in ALB to fix problem with plugins

    maybe that is correlated to that problem. And should solve that problem without that code beneath

    I solved it via child-theme functions.php ( the new update wasn’t available last week) :

    function admin_head_mod() {
  echo '<style type="text/css">
	#advanced-sortables { display: inline-block;}
  </style>';
}
add_action('admin_head', 'admin_head_mod');

    or 

    function admin_head_mod() {
  echo '<style type="text/css">
	#normal-sortables {z-index: 10}
  </style>';
}
add_action('admin_head', 'admin_head_mod');
    October 7, 2020 at 9:39 am #1251069
    Rikard

    Hi Iftach,

    It’s not necessary to use my email, you can use any email, even one that doesn’t exists. Please try to create a new user, check that it works on your end, then post new details in private so that we can access your site.

    Best regards,
    Rikard

    October 7, 2020 at 11:48 am #1251112
    iftach

    Hi Rikard,

    Here is the new account and I tested it.

    October 8, 2020 at 8:28 am #1251336
    Rikard

    Hi,

    Thanks for that, login details are working now. I created a test page on your staging site, but I can’t see any problem with the layout builder there. Please see private. Is this happening only on certain pages or posts maybe?

    Best regards,
    Rikard

    October 8, 2020 at 3:39 pm #1251454
    iftach

    Hi Guenni!

    Your solution works, when I disable the Yoast SEO plugin, ALB is ok. I also added your suggested code to functions.php.

    Thank you so much!

    Best regards,
    Iftach

    October 8, 2020 at 10:40 pm #1251576
    iftach

    Hi Rikard,

    The ALB is ok now, I did what Guenni suggested, it solve my concern. I still have concern after I updated Enfold theme. When I disable the Header and footer plugin, the slider and testimonials are ok but some css breaks, if I enable the the Header and footer plugin, the slider wont show up and the termonials is not ok but css ok. This only showed up after I updated enfold theme to latest version.

    Regards,
    Iftach

    October 10, 2020 at 4:19 am #1251775
    Rikard

    Hi Iftach,

    Where can we see and reproduce the problems you are having? I tried loading your staging site, but it’s now working:

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    If the problem is due to a third party plugin or code, then our support is limited unfortunately.

    Best regards,
    Rikard

    October 12, 2020 at 3:57 pm #1252297
    iftach

    Hi Rikard,

    Please try it again.

    Best regards,
    Iftach

    October 14, 2020 at 5:07 am #1252662
    Rikard

    Hi,

    Thanks for that, your staging site is working again. Where can we see and reproduce the problems you are getting when deactivating the header and footer plugin?

    Best regards,
    Rikard

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