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Hello,
I wanted to make a change and notic that Ava has gone.
I have :
1. deleted cookies and cleared cache
2. installed Classic Editor
3. tried to open the links Rikard posted in the post of Dec 18 – 2018 on the “Purchase code hidden if logged out “- these links no longer work.Please help as this is a customers’s site and she expects me to make a change on one of the pages.
thank you.
Hey Fabienne,
I see that you are running an old version of the theme, could you try to update to the latest version (4.5.6) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Please don’t post login details in public, use the Private Content box.
Best regards,
Rikard
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