Viewing 9 posts - 1 through 9 (of 9 total)
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  • May 26, 2020 at 2:04 pm #1216498
    mickra76

    Hi, please take a look to this page: https://www.betaformazione.com/corsi/direttiva-europea-200642ce-la-marcatura-ce-nelle-machine-edili/#tab-id-4
    I had two embed videos form youtube, and two days ago this av_uid is added at close tag of embed.
    The post actually does a strip tags and removes html tags (<embed>), so videos are not seen anymore. The same thing happen if I write directly html code for embed or iframe.
    Please note that in other page like this (https://www.betaformazione.com/corsi/elementi-di-geotecnica/), videos are visible. But if I enter in this content in backend of this page, it stops working and show online strip tag.
    Please let me know sometiìhing

    May 26, 2020 at 8:24 pm #1216668
    Nikko

    Hey mickra76,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    May 26, 2020 at 10:17 pm #1216705
    mickra76
    This reply has been marked as private.
    June 1, 2020 at 4:11 am #1218309
    Nikko

    Hi mickra76,

    Thanks for giving us admin access and I apologize for the delayed response.
    I could not see any difference that would cause this issue.
    It could be some issues that happens only to a specific page, but when you try to recreate it, the bug doesn’t re-appear, can you try to create a new page and recreate it? if the bug does not appear, you can just trash the old page and on the new page replace the permalink to match the old one.
    If the new page still shows the same bug, then please add this in your child theme: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Best regards,
    Nikko

    June 1, 2020 at 10:15 am #1218384
    mickra76

    Private reply

    June 5, 2020 at 11:28 am #1219744
    mickra76

    No news for me?

    June 8, 2020 at 2:37 pm #1220476
    Nikko

    Hi mickra76,

    I apologize for the delay.
    The problem is coming from your child theme, I could not pinpoint which code it’s causing since Theme Editor is disabled on your Dashboard.
    You can test this by switching to the parent theme then use the embedyt shortcode.

    Best regards,
    Nikko

    June 8, 2020 at 10:29 pm #1220680
    mickra76

    I reply in private mode

    June 9, 2020 at 8:01 pm #1220948
    Nikko

    Hi mickra76,

    I have checked it and it’s coming from shop_fullwidth.php
    If you change the file extension to anything so it won’t be read, you’ll notice that there won’t be any issues.
    I could not dig deeper into the code as it takes a lot of time to troubleshoot it and also it’s out the scope of our support, I suggest you’ll ask the developer that wrote that code as he/she should be more familiar with it.

    Best regards,
    Nikko

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