Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • August 29, 2021 at 11:34 pm #1318864
    jnrdavo

    Hi there, I’m seeing the above codde on all pages I’m trying to edit.

    I’m running the latest theme, WP and using php 7.4.
    What I see is the page heading, then something like:

    [av_three_fifth first av_uid='av-us9ewl']

    [av_gallery ids='4643,4642,4640,4641,4639,4638' style='thumbnails' preview_size='portfolio' crop_big_preview_thumbnail='avia-gallery-big-crop-thumb' thumb_size='portfolio' columns='5' imagelink='lightbox' lazyload='avia_lazyload' av_uid='av-35oe3s' admin_preview_bg='']

    Happy to supply a link.

    September 1, 2021 at 3:02 am #1319247
    Ismael

    Hey jnrdavo,

    Thank you for the inquiry.

    That is the block editor shortcode field. You have to upgrade the theme from version 4.5.1 to the latest version, 4.8.6.1, and remove the unused themes to avoid conflict. After the theme update, make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings. This should remove the shortcode field from the Advance Layout Builder and help fix any theme-related issue the site might have.

    Best regards,
    Ismael

    September 7, 2021 at 11:13 am #1319954
    snitt

    Hi,
    We also have the same issue with a few sites. The themes are already updated, so didn’t do anything there.
    I removed the twenty-twenty theme and turned the file compression on, saved, refreshed, and off. Nothing happened.

    What am I doing wrong, and what else can I do to hide/remove the short code field?
    Thank You

    September 9, 2021 at 3:46 am #1320162
    Ismael

    Hi,


    @snitt    : We cannot reproduce the issue on our end, so it might be caused by certain configurations or due to third party plugins. Please open a new thread and post the site details in the private field so that we can inspect the issue further.

    Best regards,
    Ismael

    September 14, 2021 at 3:24 am #1320815
    jnrdavo

    any update on my issue?

    September 15, 2021 at 4:34 am #1320968
    Rikard

    Hi jnrdavo,

    Thanks for the update. Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    September 28, 2021 at 12:05 am #1322548
    jnrdavo

    Thanks, that has fixed it. I think I was confused as my wordpress/theme was saying it was the latest..

    Theme Updates
    No Updates available. You are running the latest version! (4.5.1)

    I’ve since uploaded version 4.8 via cpanel and now I can edit properly again!
    Is there anything else I have to do once I’ve overridden the files in the wordpress folder, or is that sufficient?

    September 28, 2021 at 12:42 pm #1322628
    Mike

    Hi,
    Glad Rikard could help and you were able to complete your update.
    Please ensure that via your cPanel you have deleted the theme directory /enfold/ inside /wp-content/themes/ and then uploaded the new one.
    You will note that the instructions for re-installing via FTP says this and you should do the same for cPanel.
    My concern is that you are going from v4.5.1 to v4.8.6.2 and if you only overrite the files some old ones may be left behind an cause some errors.

    Best regards,
    Mike

    September 29, 2021 at 1:33 am #1322693
    jnrdavo

    Thanks. I made sure I cleaned out the old directory (backed it up first) before uploading the new one.
    All seems to be working fine, and the problem I had has gone away, so many thanks!

    September 29, 2021 at 12:52 pm #1322804
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘[av_three_fifth first] appearing on a pages I'm trying to edit’ is closed to new replies.