Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 8, 2019 at 8:37 pm #1051486
    covenantgroup

    Hi Kriesi, I’ve added my credentials in the private content. I need help updating to the new patch so if it’s possible for you guys to do it, many thanks.

    January 9, 2019 at 5:49 pm #1051954
    Victoria

    Hey Dimitri,

    Here is a thread for you to consider

    Envato private token doesn't work

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 13, 2019 at 5:41 pm #1053386
    covenantgroup

    Hi Victoria,

    I’m still receiving errors. Assistance would be great with updating!

    January 14, 2019 at 6:43 am #1053536
    Rikard

    Hi covenantgroup,

    Thanks for the update, if you need help updating then we need FTP login details as well and a verification that you have proper backups of the site.

    Best regards,
    Rikard

    January 15, 2019 at 11:33 pm #1054402
    covenantgroup

    Cool! Where can I find the FTP login details again?

    January 16, 2019 at 7:15 pm #1054645
    covenantgroup

    Found it!

    • This reply was modified 5 years, 11 months ago by covenantgroup.
    January 18, 2019 at 1:22 am #1055298
    Basilis

    Hi,

    Can you let us know where the problem is when updating?
    Are you dealing a problem when you upload files from the FTP?

    Best regards,
    Basilis

    January 20, 2019 at 4:38 pm #1056178
    covenantgroup

    Basically my screen goes black once I start the FTP. Same as with my covenant site. Probably need to replace computer… So I either have the choice to install the theme again or that you guys help me with updating it what I would appreciate

    January 20, 2019 at 5:47 pm #1056202
    Mike

    Hi,
    Thank you for the FTP access, I renamed your current theme to “enfold-old” then I uploaded the new “enfold” and checked that your site is working correctly. Please also check for yourself.
    Once you are happy you, (or I) can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.

    Best regards,
    Mike

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