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  • September 10, 2018 at 12:13 pm #1007864
    mrwhoandbellaboo

    Hi!
    I cant get the api key to work. I have used a template from Enfold – I have been in touch with google and everything is fine with key and settings in their end. Please help

    September 10, 2018 at 12:58 pm #1007895
    Rikard

    Hey mrwhoandbellaboo,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 10, 2018 at 1:05 pm #1007898
    mrwhoandbellaboo

    Hi!
    Thank you

    September 10, 2018 at 7:51 pm #1008056
    mrwhoandbellaboo

    Did you get the information you needed to help med out?

    September 11, 2018 at 6:46 am #1008192
    Rikard

    Hi,

    Yes, thanks for that. I see that you haven’t added the API key under Enfold->Google Services, could you try to add it there please?

    You Analytics code looks incomplete as well, please copy it from your Google Analytics account again.

    Best regards,
    Rikard

    September 11, 2018 at 6:21 pm #1008485
    mrwhoandbellaboo

    That is very strange – It seems like it dissapears…. And the ua code seems correct? Is it possible to send screenshots so I can show you?

    September 11, 2018 at 8:42 pm #1008598
    Victoria

    Hi mrwhoandbellaboo,

    You can upload screenshots to a service like Dropbox and give us the links here.

    Best regards,
    Victoria

    September 12, 2018 at 9:00 am #1008794
    mrwhoandbellaboo

    Hi!
    I have sendt images on dropbox – I really dont understand this. It seems like something is really wrong

    September 12, 2018 at 9:02 am #1008795
    mrwhoandbellaboo

    When I go out after I have put in api key, and then go to check api key under google services it is gone again

    September 12, 2018 at 9:44 am #1008804
    Dude

    Hi,

    Please try to generate a new api key here: https://console.developers.google.com/apis/credentials
    and cklick on the pencil icon. Make sure no restrictions (domain restriction, etc.) are activated. Then try to activate the new api key with Enfold.

    Best regards,
    Peter

    September 12, 2018 at 2:16 pm #1008925
    mrwhoandbellaboo

    YES! finally it workS! Thank you so much –
    Did you do anything?

    September 13, 2018 at 5:25 am #1009207
    Rikard

    Hi,

    No, we didn’t do anything, glad to hear that you got it working though :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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