Viewing 5 posts - 1 through 5 (of 5 total)
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  • May 18, 2018 at 2:32 am #958379
    joni carter
    Guest

    I purchased Enfold theme, built a site, then used a copy to build a second site. Once this second site was done, I purchased a new copy of Enfold to apply to this second site so I’m legal. I never got a UPI key with this second purchase to update the theme in the second site from WordPress. I tried using the same UPI key from my first purchase but that doesn’t work. How can I get UPI key for second site and second purchase of Enfold

    May 18, 2018 at 4:31 pm #958665
    Yigit

    Hey,

    Thanks for contacting us!

    Please login on ThemeForest with the account you used when purchasing the theme and then generate a new API key – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-registration

    Regards,
    Yigit

    May 22, 2018 at 11:37 pm #960564
    jonicarter

    I generated 2 new API keys on home page before I asked you question above – neither worked. Just generated new API key, entered new key, saved changes and got same error message as I got with last 2 new API keys:
    Install goes to this point in log above list of updating activities on WordPress child theme dashboard for updating:
    Unpacking the update…
    Installing the latest version…
    Removing the old version of the theme…
    Theme update failed.

    What am I doing wrong? Do you need my WordPress user name and login?

    May 22, 2018 at 11:56 pm #960568
    jonicarter

    Forgot to include login info for site – here it is:

    May 23, 2018 at 11:03 am #960727
    Yigit

    Hey,

    I am not sure what exactly is wrong but could you please try updating the theme via FTP this time – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/ ?

    Cheers!
    Yigit

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