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  • #1253332

    Ahmed AbdulMageed

    Hello!
    My name is Ahmed AbdulMageed and I work as the film programming coordinator for Mizna, an arts organization in Minneapolis/St. Paul, Minnesota.
    We had purchased the Angular theme to use on a website to archive our past film festivals, but a couple days ago, the website became inaccessible and gave a message that “There has been a critical error on your website.”
    Doing some basic troubleshooting, the problem didn’t seem to arise from any of the plugins on the network site, and when switching to a different WP theme, the website is accessible again.. So it seems like the problem could be within the theme itself?
    I know it’s an old theme and unlikely isn’t supported anymore, but any insight into how to solve this would be greatly appreciated!

    Thanks a lot!

    #1253565

    Hey Ahmed,

    Sorry for the problem. We are not supporting that theme any longer unfortunately, so I would recommend that you switch to a more modern theme as soon as possible. The problem on your site is likely due to the PHP version, do you know which version you are running? If it’s 7.0 or higher, then please try to downgrade it to 5.6, if possible.

    Best regards,
    Rikard

    #1254121

    Ahmed AbdulMageed
    This reply has been marked as private.
    #1254139

    Ahmed AbdulMageed
    This reply has been marked as private.
    #1254338

    Hi Ahmed,

    Thanks for contacting us!

    I noticed that you are not using the latest available version of Angular so I attached it in private content field. Could you please update the theme and check if that helps? I hope it does :)

    Regards,
    Yigit

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