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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #714624

    Hello,

    The anchors are not working correctly when viewing my website on mobile. Please help.

    #715700

    Hey Wisith,

    Thank you for using Enfold.

    Please post the login details here so that we can check the settings. Did you add any css modifications to the site?

    Best regards,
    Ismael

    #715719

    Hi Ismael,

    Please see below for the requested information. I added a code to change the color, see this link: https://kriesi.at/support/topic/changing-the-color-of-arrow-taking-you-to-the-home-section/#post-713248

    However, this problem has been ongoing before I added the code above.

    #716666

    Hi,

    Thank you for the info. Please try the solution provided in the following link.

    // https://kriesi.at/support/topic/page-anchors-on-mobile-devices/#post-698195

    Or post the ftp details here so that we can do a few tests. Are you using the columns’ “Mobile display” option?

    Best regards,
    Ismael

    #717103

    Hi Ismael,

    Where should I post the code in the link you used?

    Also, what kind of FTP details are you looking for? And how can I look to ensure the columns are mobile display?

    Please let me know.

    Thanks,

    #717162

    Hi,

    Please try pasting the Vinays code to the bottom of your functions.php file under Appearance->Editor. Please make sure that you are using a child theme before adding this, otherwise you will lose your edits on updates: http://kriesi.at/documentation/enfold/portfolio-item/create-a-child-theme/

    Best regards,
    Rikard

    #717526

    Hi,
    I watched the video on how to create a child theme and I am a bit confused. I didn’t have to use FTP to create my site. I just uploaded the enfold theme into WordPress, please see attached. How should I continue this?

    Thanks,

    #717603

    Hi,

    You can download a child theme here and upload it in the WordPress backend: http://kriesi.at/documentation/enfold/downloads/

    Best regards,
    Rikard

    #749064

    Hi Rikard,

    I have uploaded the child theme onto my back end. If I am reading correctly, I should activate the child theme, and past the code that Vinay wrote (link: https://kriesi.at/support/topic/page-anchors-on-mobile-devices/#post-698195) to the bottom of your functions.php file under Appearance->Editor.

    Is that correct? By doing so, will my website be reset to the default setting? I am afraid that my website will be lost. Thank you.

    #749212

    Hi,

    That would be the process yes, please try that out. You won’t lose your site doing that but please make sure to back it up properly before you start doing anything like this.

    Best regards,
    Rikard

    #749666

    Hi Rikard,

    I did that, and it is still not working. As of now, the child theme is still activated on the back end. Below is how it looks when you go into appearance then editor.

    When I activated the child theme, it looks like it messed up how my website looks.. Please see below.

    Thanks,

    • This reply was modified 7 years, 3 months ago by Wisith.
    #751170

    Hi,

    Try to go to Enfold > Import/Export > and click on Import Parent Theme Settings so it won’t mess up. You can find the instructions here: http://kriesi.at/documentation/enfold/using-a-child-theme/

    Best regards,
    Nikko

    #752089

    Hello,

    I went to Enfold, then Import/Export, but there is no “Import Parent Theme Settings”. Please see attached for what I see when in the backend.

    I really would like to find an answer as to why my anchors are not working properly on my website on mobile devices. Please let me know what else I can do, I would like to get it solved as quick as possible.

    #752093

    Hi,
    It looks as though you activated the parent theme, can you activate the child theme so it looks like this:

    Best regards,
    Mike

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