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Viewing 14 posts - 1 through 14 (of 14 total)
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  • November 21, 2016 at 2:17 am #714624
    Wisith

    Hello,

    The anchors are not working correctly when viewing my website on mobile. Please help.

    November 23, 2016 at 4:54 am #715700
    Ismael

    Hey Wisith,

    Thank you for using Enfold.

    Please post the login details here so that we can check the settings. Did you add any css modifications to the site?

    Best regards,
    Ismael

    November 23, 2016 at 6:09 am #715719
    Wisith

    Hi Ismael,

    Please see below for the requested information. I added a code to change the color, see this link: https://kriesi.at/support/topic/changing-the-color-of-arrow-taking-you-to-the-home-section/#post-713248

    However, this problem has been ongoing before I added the code above.

    November 25, 2016 at 6:49 am #716666
    Ismael

    Hi,

    Thank you for the info. Please try the solution provided in the following link.

    // https://kriesi.at/support/topic/page-anchors-on-mobile-devices/#post-698195

    Or post the ftp details here so that we can do a few tests. Are you using the columns’ “Mobile display” option?

    Best regards,
    Ismael

    November 25, 2016 at 10:03 pm #717103
    Wisith

    Hi Ismael,

    Where should I post the code in the link you used?

    Also, what kind of FTP details are you looking for? And how can I look to ensure the columns are mobile display?

    Please let me know.

    Thanks,

    November 26, 2016 at 9:03 am #717162
    Rikard

    Hi,

    Please try pasting the Vinays code to the bottom of your functions.php file under Appearance->Editor. Please make sure that you are using a child theme before adding this, otherwise you will lose your edits on updates: http://kriesi.at/documentation/enfold/portfolio-item/create-a-child-theme/

    Best regards,
    Rikard

    November 28, 2016 at 12:50 am #717526
    Wisith

    Hi,
    I watched the video on how to create a child theme and I am a bit confused. I didn’t have to use FTP to create my site. I just uploaded the enfold theme into WordPress, please see attached. How should I continue this?

    Thanks,

    November 28, 2016 at 7:56 am #717603
    Rikard

    Hi,

    You can download a child theme here and upload it in the WordPress backend: http://kriesi.at/documentation/enfold/downloads/

    Best regards,
    Rikard

    February 19, 2017 at 9:46 pm #749064
    Wisith

    Hi Rikard,

    I have uploaded the child theme onto my back end. If I am reading correctly, I should activate the child theme, and past the code that Vinay wrote (link: https://kriesi.at/support/topic/page-anchors-on-mobile-devices/#post-698195) to the bottom of your functions.php file under Appearance->Editor.

    Is that correct? By doing so, will my website be reset to the default setting? I am afraid that my website will be lost. Thank you.

    February 20, 2017 at 9:04 am #749212
    Rikard

    Hi,

    That would be the process yes, please try that out. You won’t lose your site doing that but please make sure to back it up properly before you start doing anything like this.

    Best regards,
    Rikard

    February 20, 2017 at 11:46 pm #749666
    Wisith

    Hi Rikard,

    I did that, and it is still not working. As of now, the child theme is still activated on the back end. Below is how it looks when you go into appearance then editor.

    When I activated the child theme, it looks like it messed up how my website looks.. Please see below.

    Thanks,

    • This reply was modified 7 years, 10 months ago by Wisith.
    February 24, 2017 at 3:09 am #751170
    Nikko

    Hi,

    Try to go to Enfold > Import/Export > and click on Import Parent Theme Settings so it won’t mess up. You can find the instructions here: http://kriesi.at/documentation/enfold/using-a-child-theme/

    Best regards,
    Nikko

    February 27, 2017 at 12:57 am #752089
    Wisith

    Hello,

    I went to Enfold, then Import/Export, but there is no “Import Parent Theme Settings”. Please see attached for what I see when in the backend.

    I really would like to find an answer as to why my anchors are not working properly on my website on mobile devices. Please let me know what else I can do, I would like to get it solved as quick as possible.

    February 27, 2017 at 1:06 am #752093
    Mike

    Hi,
    It looks as though you activated the parent theme, can you activate the child theme so it looks like this:

    Best regards,
    Mike

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