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  • #835746

    Hi!
    The following error message is displayed in the “Updates” and “Plugins” dashboard: “An unknown Envato API error occurred.” I’ve communicated this to the Envato support. This refers me to the author’s support. I use “Enfold” for 3 domains, therefore I bought 3 copies of the theme. The problem only occurs with 1 domain only. See PM for details.
    How can I remove the error message?

    Regards
    Morcy

    #836845

    Hello, can I get an answer?

    Regards
    Morcy

    #837034

    Correction see PM!

    #837765

    Hi,

    Sorry for the late response, I tried to check on the theme files but I could not find the “An unknown Envato API error occurred”, so I don’t think it’s a theme issue, however can you try to update or re-update wordpress to the latest version and disable all plugins and check if the issue still shows up.

    Best regards,
    Nikko

    #837812

    Hi,

    thanks for the help. The plugin “Facebook Button Plus” was the cause.

    Regards

    Morcy

    #837984

    Hi!

    We’re glad that you were able to find the cause.

    Do you need further assistance with this topic? If the issue is resolved, we will close this, and you are welcome to open a new topic if you have other concerns.

    Best regards,
    Sarah

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