Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 8, 2017 at 9:15 am #835746
    Morcy

    Hi!
    The following error message is displayed in the “Updates” and “Plugins” dashboard: “An unknown Envato API error occurred.” I’ve communicated this to the Envato support. This refers me to the author’s support. I use “Enfold” for 3 domains, therefore I bought 3 copies of the theme. The problem only occurs with 1 domain only. See PM for details.
    How can I remove the error message?

    Regards
    Morcy

    August 10, 2017 at 9:30 am #836845
    Morcy

    Hello, can I get an answer?

    Regards
    Morcy

    August 10, 2017 at 4:03 pm #837034
    Morcy

    Correction see PM!

    August 12, 2017 at 7:33 am #837765
    Nikko

    Hi,

    Sorry for the late response, I tried to check on the theme files but I could not find the “An unknown Envato API error occurred”, so I don’t think it’s a theme issue, however can you try to update or re-update wordpress to the latest version and disable all plugins and check if the issue still shows up.

    Best regards,
    Nikko

    August 12, 2017 at 10:40 am #837812
    Morcy

    Hi,

    thanks for the help. The plugin “Facebook Button Plus” was the cause.

    Regards

    Morcy

    August 12, 2017 at 6:06 pm #837984
    Sarah

    Hi!

    We’re glad that you were able to find the cause.

    Do you need further assistance with this topic? If the issue is resolved, we will close this, and you are welcome to open a new topic if you have other concerns.

    Best regards,
    Sarah

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