An error occurred while updating Enfold: Download failed. Forbidden - Support

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April 18, 2021 at 8:32 am #1294970

Shezzaw
Participant

Hi there, I am trying to update my Enfold theme and getting this error: An error occurred while updating Enfold: Download failed. Forbidden
I currently have version Version 4.5.2, and I have entered my private Envato token successfully.

Thank you for your help.

April 19, 2021 at 11:39 am #1295227
Nikko
Inactive Moderator
Hi Shezzaw,

Please make sure the token permission is sufficient:
- View and search Envato sites (checked by default)
- View your Envato account username
- View your email address
- View your account profile details
- Download your purchased items
- Verify purchases of your item
- List purchases you’ve made
https://kriesi.at/documentation/enfold/wp-content/uploads/sites/22/2017/07/Token-Permission.jpg
For further information please check: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

If permissions are already sufficient, please try the solution posted by @Evendril in this thread: https://kriesi.at/support/topic/update-4-5-2-to-4-5-3-doesnt-work/#post-1060358
Hope it helps.

Best regards,
Nikko
April 22, 2021 at 6:06 am #1295926

Shezzaw
Participant

Hi Nikko, thank you very much for your reply. This worked and the update solved the php problem that I had been having.

April 22, 2021 at 7:27 am #1295944

Nikko
Inactive Moderator

Hi Shezzaw,

We’re glad that wew could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko
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