Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • January 28, 2019 at 5:14 pm #1059686
    jcurtinca

    Hello,

    Trying to update from 4.5.2 to 4.5.3 and receiving an error. The Token is valid and was revalidated on 2019/01/27 21:35.

    Thanks,
    John

    January 28, 2019 at 5:24 pm #1059689
    Yigit

    Hey John!

    Could you please post WP admin logins here privately so we can look into it?

    Cheers!
    Yigit

    January 29, 2019 at 4:58 pm #1060097
    jcurtinca

    Hello Yigit,

    Wanted to see if you have had a chance to login and check why I can’t update my website.

    Thanks,
    John

    January 30, 2019 at 4:37 pm #1060535
    kreazwo

    Hello, have the same problem on only one of several Enfold installations. The Token is valid and was revalidated on 2019/01/30 14:29 also.

    Thanks,
    Focke

    • This reply was modified 5 years, 10 months ago by kreazwo.
    January 30, 2019 at 5:00 pm #1060546
    jcurtinca

    I saw a solution on another thread and it worked.

    Go to Enfold theme panel — Update
    There should still be the update button for the theme Delete the Envato private token and click the revalidate or remove button The update button should still be there (but the token field is empty now) click update theme You should get the message Theme update successful but should still have the 4.5.2 Now go back to theme panel — Update. Enter your private token again and hit validate After that check for theme updates manually till the update button shows up Click it and update…… hopefully now with no “download failed. Forbidden”

    January 31, 2019 at 11:47 am #1060903
    kreazwo

    Thank you that worked for me!

    January 31, 2019 at 4:11 pm #1061035
    eliron

    Hello,
    I have the same mistake, but it may not be the same reason. I developed the site under the domain name wp.assopogo.net, and it is now in production under the name http://www.assopogo.net.
    How to correct the error?
    Thank you for your reply
    (I recreated a new envato token, saved the token, etc …)

    Emmanuel

    (I have three sites developed with Enfold, and only one error)

    February 1, 2019 at 11:35 am #1061471
    Rikard

    Hi eliron,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    February 1, 2019 at 12:11 pm #1061487
    eliron

    Hi Rikard,
    Thank you for your answer. I tried the update again, and it worked! I will monitor for 4.5.4.
    Best regards,
    Emmanuel

    February 3, 2019 at 6:20 am #1062110
    Rikard

    Hi Emmanuel,

    Great, glad you got it working :-)

    Best regards,
    Rikard

    February 15, 2019 at 6:54 pm #1067518
    steghini

    Hello Support, I can’t update from 4.5.2 to 4.5.4. I tried different ways but I always get the “Download failed. Forbidden” message. Any ideas on how to solve the issue? Thanks, Sara

    February 17, 2019 at 8:29 pm #1067983
    Victoria

    Hi steghini,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 18, 2019 at 7:27 pm #1068552
    steghini

    Yes, see below, thank you!

    February 19, 2019 at 3:59 am #1068732
    Nikko

    Hi steghini,

    Can you try the solution posted here first: https://kriesi.at/support/topic/update-4-5-2-to-4-5-3-doesnt-work/#post-1060358

    Best regards,
    Nikko

    February 19, 2019 at 10:58 am #1068865
    steghini

    Thank you Nikko, it worked!

    February 19, 2019 at 12:45 pm #1068913
    Nikko

    Hi steghini,

    Glad that it helped :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 16 posts - 1 through 16 (of 16 total)
  • The topic ‘An error occurred while updating Enfold: Download failed. Forbidden’ is closed to new replies.