Viewing 7 posts - 1 through 7 (of 7 total)
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  • June 17, 2021 at 8:23 pm #1306238
    mariasuarezcerdeira

    Hello everyone.

    I hope I can get some help, because this matter is driving me crazy.

    I’m not sure when (maybe in some WordPress update) but recently my burger menu (alternate menu) for mobile it’s not displaying correctly. It opens as always but there is no text shown. But if I choose the option “do not use an alternate menu to mobile”, the text is displayed correctly.

    Any ideas ?? (my knowledge in this field is limited :) )

    Thanks in advance

    June 17, 2021 at 9:00 pm #1306239
    tdisdi

    Running into a similar issue, for me only my primary menu shows. No matter what menu I choose to make my alternate for mobile (secondary, footer, etc..) it only displays the Primary.

    June 17, 2021 at 9:06 pm #1306240
    mariasuarezcerdeira

    Exactly the same, it just displays the primary, the others doesn’t appear on display.

    June 19, 2021 at 4:51 am #1306471
    Rikard

    Hi mariasuarezcerdeira,

    Could you try updating the theme to the latest version (4.8.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    June 19, 2021 at 4:52 am #1306472
    Rikard

    Hi tdisdi,

    If you need help with your site, then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    October 1, 2021 at 8:19 pm #1323195
    mariasuarezcerdeira

    I have been trying to the update without success, this is what shows:
    ******
    Errors occured checking on 2021/10/01 18:15:
    Download Package URL: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    Download Package URL: A problem occured accessing your download link. Unable to perform update.
    Following Envato package errors occured:
    Enfold – Request for Download URL failed.
    *******

    October 2, 2021 at 2:54 am #1323209
    Nikko

    Hi mariasuarezcerdeira,

    Thanks for posting the error.
    Please make sure that the token you are using have enough permission, please check: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5
    Hope this helps.

    Best regards,
    Nikko

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